Customer Support Engineer - Remote work | REF#300514

BairesDev; Comisión de Fomento de Perú; A distancia; ARS 136.428.000 - 197.062.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

USD compensation

Hardware provided

Flexible hours

Paid parental leaves

Career growth

Descripción de la vacante

At BairesDev we connect top talent with global partners, delivering cutting-edge technology projects. We are a 100% remote team, offering excellent compensation in USD or local currencies and flexible hours.

The Customer Support Engineer role focuses on high-level technical assistance to ensure smooth integrations, resolve REST API and SQL issues, and maintain customer satisfaction across our worldwide clients.

Formación

• 5+ years in Technical Support Engineering or similar
• Proven REST API troubleshooting and integration support
• Strong ability to read and analyze code and logs
• Proficient in SQL for data querying and troubleshooting
• Experience managing partner onboarding and technical communications
• Advanced proficiency in English

Responsabilidades

• Diagnose and resolve REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify bottlenecks and document findings.
• Execute advanced SQL queries to extract data insights and aid problem-solving.
• Oversee technical onboarding for new partners, ensuring successful integration with services.
• Provide clear, concise technical guidance to stakeholders and translate concepts into steps.
• Maintain system reliability by proactively identifying recurring error patterns and implementing fixes.

Conocimientos

REST API troubleshooting

SQL querying

Onboarding partners

Technical communication

Reading logs

English proficiency

Descripción del empleo

At BairesDev® we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Support Engineer at BairesDev

As a Customer Support Engineer, you will provide high-level technical assistance to our clients, ensuring the smooth operation of their integrations and platforms. You will act as a vital link between complex technical issues and customer satisfaction, resolving intricate challenges through deep analysis and clear communication.

What You'll Do

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long-term fixes.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands-on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!