Customer Service Team Lead for a Wellness E-commerce Company (US Base/Remote)

Paired; Municipio de Posadas; Híbrido; ARS 6.500.000 - 9.750.000; Jornada completa

Descripción de la vacante

A staffing agency seeks a Customer Service Team Lead to manage a team of customer service agents for a health and wellness company. The ideal candidate will possess leadership skills and experience in the subscription-based industry. This role offers competitive salary and remote work opportunities anywhere in Latinoamerica.

Servicios

Supportive and collaborative environment

Growth opportunities

Competitive salary

Formación

• Proven experience as a customer service team lead or similar role.
• Strong leadership and communication skills.
• Experience with e-commerce clients in the US is ideal.
• Excellent problem-solving abilities and attention to detail.
• Passion for health and wellness is a plus.

Responsabilidades

• Lead and oversee a team of 5-7 customer service agents.
• Review and update Standard Operating Procedures (SOPs).
• Monitor and evaluate customer service tickets.
• Hold agents accountable to established Key Performance Indicators (KPIs).
• Leverage knowledge of subscription-based supplement brands.

Conocimientos

Leadership

Communication

Problem-solving

Attention to detail

Descripción del empleo

Overview

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.

Our Client is a health and wellness company dedicated to helping individuals thrive through the incredible benefits of moringa, a natural green superfood. The company specializes in natural supplements that empower people to live healthier and more energetic lives.

They are seeking a highly motivated and experienced Customer Service Team Lead to join the team and oversee a group of dedicated customer service agents. This role is critical in ensuring that our customers receive outstanding support while maintaining a high level of operational efficiency. The ideal candidate will bring strong leadership skills, a keen eye for detail, and experience in subscription-based supplement brands.

Key Responsibilities

• Team Management: Lead and oversee a team of 5-7 customer service agents, providing guidance, support, and ongoing training to ensure optimal performance and team cohesion.
• Operational Oversight: Standard Operating Procedures (SOPs) must be regularly reviewed and updated to maintain efficiency and align with company goals.
• Ticket Review and Quality Assurance: Monitor and evaluate customer service tickets to ensure timely, accurate, and high-quality responses that meet our standards of excellence.
• Performance Management: Hold agents accountable to established Key Performance Indicators (KPIs), offering constructive feedback and implementing improvement plans as necessary.
• Brand Expertise: Leverage knowledge of subscription-based supplement brands to effectively address customer needs, streamline processes, and elevate service standards.

Qualifications

• Proven experience as a customer service team lead or similar role, ideally within the health and wellness or subscription-based industry.
• Strong leadership and communication skills, with the ability to motivate and develop a team.
• Ideally, the candidate should have experience working with e-commerce clients in the US.
• Excellent problem-solving abilities and attention to detail.
• A passion for health and wellness is a plus!

Benefits/Opportunities

• Work in a supportive and collaborative environment with growth opportunities.
• Competitive salary
• Work remotely anywhere in Latinoamerica.