Customer Service Representative – Collections & Accounts

Exp. Group. Llc; Santa Fe Capital; A distancia; ARS 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training opportunities

Career growth

Descripción de la vacante

Mendoza Traveling with Mich is seeking a friendly and professional Customer Service Representative to join our team in a remote capacity. You will help customers with inquiries, reservations, and general support while representing the company professionally.

Key responsibilities include responding via phone, email, and chat, providing accurate information, and escalating complex issues when needed. A calm, solution-oriented attitude and teamwork are essential.

Formación

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, sales, or admin preferred.
• Strong verbal and written communication skills.

Responsabilidades

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, policies, and procedures.
• Assist with reservations, changes, cancellations, and general questions.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative Department: Customer Experience Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.