Client Services Lead - Strategic Relationships & Value

Iqvia Llc; Santa Fe Capital; Remote; ARS 53.807.000 - 76.867.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Training and development opportunities

Supportive team environment

Career growth opportunities

Zusammenfassung

Mendoza Traveling with Mich seeks a friendly Customer Service Representative to support customers remotely. The role focuses on handling inquiries, reservations, and general support with a professional and helpful approach.

The ideal candidate will communicate effectively, solve problems, and maintain accurate records while representing the company with a positive attitude across channels.

Qualifikationen

• High school diploma or equivalent required.
• Prior customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.

Aufgaben

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure needs are addressed.
• Maintain accurate customer information and records in company systems.
• Escalate complex issues when necessary.
• Coordinate with internal teams to resolve requests.
• Maintain a positive, solution-oriented attitude.
• Meet customer service, quality, and productivity standards.

Kenntnisse

Verbal and written communication

Interpersonal skills

Problem-solving

Calm under pressure

Attention to detail

Organizational skills

Ausbildung

High school diploma or equivalent

Experience in customer service or related fields

Tools

CRM systems

Computers/Email

Jobbeschreibung

Customer Service Representative - Remote

Mendoza Traveling with Mich

Hoy

Customer Service Representative Department: Customer Experience Employment Type: Full-Time Work Arrangement: Remote Reports To: Customer Service Manager

About the Role

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate enjoys helping people, solving problems, communicating clearly, and creating a positive customer experience.

This position will be responsible for assisting customers with questions, requests, reservations, follow-ups, and general support while representing the company in a professional and helpful manner.

Key Responsibilities

• Respond to customer inquiries by phone, email, chat, and other communication channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.
• Perform other customer service-related duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, sales, travel, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude.
• Ability to remain calm and helpful when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using computers, email, CRM systems, and other digital tools.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in the travel, hospitality, tourism, or service industry.
• Experience with CRM or customer management platforms.
• Bilingual English/Spanish is a plus.
• Experience handling reservations, bookings, or customer accounts is a plus.

What We Offer

• Competitive compensation.
• Training and professional development opportunities.
• Supportive and collaborative team environment.
• Opportunities for career growth.