Customer Service Analyst

Freudenberg; Buenos Aires; Híbrido; ARS 600.000 - 760.000; Jornada completa

Descripción de la vacante

Freudenberg in Buenos Aires is seeking a Customer Service Analyst to support client interactions and analyze service data. The role focuses on delivering insights to improve customer experience and drive service performance.

Collaboration with cross-functional teams is expected to ensure accuracy and timeliness of service metrics. The position is based in Buenos Aires, Argentina, with full-time hours and a focus on data-informed decision making.

Conocimientos

English

Descripción del empleo

Customer Service Analyst page is loaded## Customer Service Analystlocations: Buenos Airestime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 25, 2026 (8 days left to apply)job requisition id: R\\_00105753**Working at Freudenberg: We will wow your world!**# Responsibilities:[{Please note: below shown is text for \"Professional\" and separately for \"Technical Support\":}{Professional:}{Has conceptual knowledge of theories, practises and procedures within a discipline typically acquired through a college or university degree or the equivalent work experience; Has limited work experience involving basic concepts and procedures}{Develops competence by performing structured work assignments and uses existing procedures to solve routine or standard problems; Analyzes information and standard practices to make judgments}{Receives instruction, guidance and direction from more senior level roles, works under general supervision}{Requires conceptual knowledge of theories, practices and procedures within a job discipline}{Applies general knowledge of business developed through education or past experience}{Accountable for own contributions}{Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines}{Exchanges straightforward information, asks questions and checks for understanding}{Has limited discretion to vary from established procedures}{Technical Support}{Requires specialized expertise in technical processes or procedures}{Completes assignments and facilitates the work activities of others; may coordinate work beyond own area}{May act as a lead, coordinating and facilitating the work of others; May act as a team lead, providing subject matter guidance to more junior team members - but is not a supervisor; Spends a majority of working time performing the same work processes and activities as employees on team}{Works autonomously within established procedures and practices}{Proposing improvements to processes and methods as needed}{Requires specialized technical expertise within an analytical/scientific method or operational process to perform a broad range of complex work assignments}{Understands how own and related teams efforts impact broader organizational objectives}{Gathers and analyses data to identify and solve complex problems that arise with little or no precedent}{Impacts the effectiveness of own team and closely related teams}{Exchanges advanced technical information and ideas effectively; uses tact and diplomacy when dealing with own and other teams}{Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience}{Performs a variety of the most complex tasks and/or may lead one or more teams}{Analyzes the most complex technical problems and delivers solutions where precedent may not exist}]# Qualifications:[{Please note: below shown is text for \"Professional\" and separately for \"Technical Support\":}{Professional:}{Has conceptual knowledge of theories, practices and procedures typically acquired through a college or university degree or equivalent work experience}{English skills required}{Performs work in a specialized area of expertise that requires knowledge of fundamental themes, principles and concepts}{Technical Support:}{Requires vocational training or equivalent experience or equivalent external certification but typically does not require a university degree}{English skills required}{Performs specialized technical tasks or skilled craft work}]The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Klüber Lubrication Argentina S.A.**Welcome to FreudenbergWithout Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.