Crisis Response Management Agent

Cognizant; Buenos Aires; Hybrid; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

OSDE health coverage

Annual bonus

Training and development plans

Diverse and inclusive environment

Job summary

Cognizant Technology Solutions Corporation in Buenos Aires, Argentina, seeks a Crisis Response Agent to join one of the world’s largest digital platforms. You will monitor internet-enabled news and rapidly developing incidents to provide timely awareness of world events in a fast-paced team setting.

The ideal candidate will have strong English communication, the ability to operate under pressure, and the capacity to review diverse sources for escalation.

Qualifications

• BA/BS in political science, journalism, digital media, international studies, geography, meteorology, environmental sciences, geology, physics, chemistry or related field.
• Strong interpersonal and communication skills, written and verbal, with ability to work with senior stakeholders.
• Calm under pressure, able to juggle multiple projects in urgent situations.
• Foreign language proficiency is a plus.

Responsibilities

• Understand and perform new tasks, workflows and processes as rolled out by Shift & Team Leads.
• Suggest process improvements to current workflows to drive efficiencies and quality.
• Lead or participate in communication between stakeholders and supporting teams.
• Research valuable information to assist those affected by disasters.

Skills

Interpersonal communication

Written and verbal communication

Calm under pressure

Multilingual (foreign language)

Education

BA/BS degree in related field

Job description

At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.

We are currently looking for a Crisis Response Agent to work as part of one of the world's biggest platforms.

What will you do?

Seeking discerning individuals plugged into internet technologies and developing news stories. You will be working on the leading edge of fast-developing incidents including most man-made and natural disasters. Candidates can expect a fast-paced, energetic environment working on a team that delivers high-impact awareness of world events. Successful candidates will be able to review a variety of online sources and internal information to accurately escal

What do we value?

People with initiative and responsibility, who have excellent English communication skills, and highly client-centric oriented.

Key Responsibilities:

• Understand and perform to expectation all new tasks, workflows and processes, including updates to existing work, as they are rolled out by the Shift & Team Leads
• Readily suggest process improvement to current workflows to drive efficiencies, improve the quality of team’s work and expand responsibilities
• Participate in, and, as necessary, lead communication between stakeholders and supporting teams
• Research valuable help and information to those who could be affected by a natural or man-made disaster

Necessary skills and experience required:

• BA/BS degree. The ideal candidate will have majored in political science, journalism, digital media, international studies, geography, meteorology, environmental sciences, geology, physics, chemistry or a related field, or have a technical degree.
• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholders and executive visibility.
• Calm under pressure, with an ability to function well in urgent, developing situations. Comfortable juggling multiple projects at once.
• Proficiency in a foreign language is a plus.

Why Cognizant?

• A career in one of the largest and fastest growing IT services providers worldwide.
• Ongoing support and funding with training and development plans.
• Opportunity to work for leading global companies.
• Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
• A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

Location: Buenos Aires, Argentina.

Shift: Full Time, Hybrid