Client Retention Specialist

Sovos; San Miguel de Tucumán; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Insurance

Life Insurance

Monthly Meal Vouchers

Gym Membership Subsidy

Descripción de la vacante

Sovos is seeking a Client Retention Specialist in Argentina to own the renewal lifecycle for SaaS customers, leverage negotiation skills, and keep customers realizing value.

In this quota-bearing role, you will collaborate with Account Management and Customer Success, identify renewal upsell opportunities, and lead negotiations to secure renewals while maintaining excellent client relationships.

Formación

• Experience managing renewals or accounts.
• Strong written and verbal English communication skills.
• Proven track record of achieving sales or renewal quotas, especially for SaaS renewals.
• Excellent negotiation and independent/collaborative work skills.
• Familiarity with Salesforce CRM is a plus.

Responsabilidades

• Cultivate relationships with key stakeholders and collaborate with Account Management and Customer Success to build account plans.
• Implement renewal best practices to enhance customer experience and leverage AI tools to improve engagement.
• Proactively identify renewal upsell opportunities within territory.
• Lead negotiations to secure renewals and resolve account issues with internal stakeholders.
• Maintain operational excellence and forecast accuracy through renewal processes.
• Strive to exceed expectations in renewal management and customer satisfaction.

Conocimientos

Renewals experience

Account management

Negotiation

English communication

Herramientas

Salesforce CRM

Microsoft Office

Descripción del empleo

Client Retention Specialist

Sovos·Full-Time·Argentina

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence - and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're building a best-in-class renewals organization that puts customers first while driving predictable growth. As a Renewals Specialist, you'll manage the renewal lifecycle for SaaS customer accounts, using your negotiation skills and relationship-building instincts to ensure customers see ongoing value in our solutions. This is a quota-carrying role where your impact will be measured in both customer retention and expansion.

More specifically, you will:

• Cultivate relationships with key stakeholders within customer organizations and collaborate with Account Management and Customer Success to build comprehensive account plans.
• Implement industry best practices to enhance the overall customer experience during renewal, leveraging AI tools to improve process efficiency and customer engagement.
• Proactively identify and capitalize on renewal upsell opportunities within your assigned territory.
• Lead negotiations with customers to ensure successful renewals, partnering with internal stakeholders to resolve any account issues that could impact the renewal.
• Ensure operational excellence throughout the renewal process, maintaining tactical awareness and addressing challenges promptly.
• Maintain predictability in forecasting and delivering against targets, striving to exceed expectations in all aspects of renewal management.

What You Bring to Sovos

• You've built solid experience managing renewals or accounts.
• Excellent written and verbal English communication skills, with the ability to explain complex concepts clearly to diverse audiences.
• You have a proven track record of achieving sales or renewal quotas, particularly for SaaS renewals.
• You bring strong negotiation and communication skills, with the ability to work independently and collaboratively.
• You're proficient with Microsoft Office applications and comfortable with AI-assisted workflows; experience with Salesforce CRM is a plus.
• You've demonstrated the ability to advocate for clients while ensuring company policies are upheld, building and maintaining strong client relationships.
• You're effective at handling difficult situations, resolving issues promptly, and balancing the needs of multiple stakeholders within tight timelines and resource constraints.
• Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire.

The Process

1. Pre-Employment Assessment

   Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2. Video Interview

   A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3. Meeting with a Recruiter

   A conversation to talk through the role, your experience, and your goals.

4. Live Interviews with the Hiring Team

   Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health Insurance
• Life Insurance
• Monthly Meal Vouchers
• Gym Membership Subsidy

Equal Opportunity Employer

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers - including half the Fortune 500 - trust Sovos' tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

#LI-Hybrid