Client Experience Specialist

Pacifica Continental; Ciudad Autónoma de Buenos Aires; Presencial; ARS 9.750.000 - 12.500.000; Jornada completa

Descripción de la vacante

A leading immigration law firm in Buenos Aires is seeking an experienced Client Experience Specialist to handle client communications effectively. The ideal candidate will have over 5 years of customer service experience, be bilingual in English, and possess strong communication and problem-solving skills. This is an on-site position offering competitive market compensation.

Formación

• 5+ years of experience in Customer Service, preferably handling phone support.
• Ability to work full-time.
• Experience in Customer Experience/Service Roles.

Responsabilidades

• Handle client calls regarding cases in mid-to-advanced stages.
• Ensure the client feels confident and satisfied.
• Maintain accurate and up-to-date case information.
• Collaborate with the internal team to resolve client issues.

Conocimientos

Bilingual: English (B2 or higher)

Customer Service experience

Strong communication skills

Empathy

Problem-solving

Descripción del empleo

Our client, a leading immigration law firm, is looking to hire a Client Experience Specialist to join their team.

Key Responsibilities:

• Handle client calls regarding cases in mid-to-advanced stages, providing specific answers about case status.
• Address queries ranging from general case updates, requests for pending documents, to questions about upcoming payments.
• Ensure the client feels confident and satisfied with their decision to trust their services.
• Maintain accurate and up-to-date case information while following internal procedures and confidentiality guidelines.
• Collaborate with the internal team to ensure the timely resolution of client issues.
• Communicate clearly and effectively, practicing active listening to fully understand client concerns.

Requirements:

• Bilingual: English (B2 or higher).
• 5+ years of experience in Customer Service, preferably handling phone support.
• Strong communication skills and soft skills, including empathy and problem-solving.
• Availability to work full‑time.

This is an on‑site position based in Buenos Aires, Argentina.

Our client offers a competitive market compensation package.

Do you have experience working in any field related to immigration issues? Please specify.

Do you have experience in Customer Experience/Service Roles? If so, how has your interaction with customers been — via chat, phone, or app?

Are you open to work in an on‑site basis at the offices located in Buenos Aires?

What is your salary expectation in ARS?

How would you rate your English level?

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