call center representative

TechAID Solutions LLC.; Comisión de Fomento de Perú; Hybrid; ARS 670,000 - 1,116,000; Full time

Benefits offered by this job

Health and wellness programs

Remote work options

Job summary

TechAID Solutions LLC. is seeking a Call Center Representative to deliver exceptional customer service across English, Spanish, and German. You will handle calls, provide accurate information, and manage data using Oracle, Excel, and Google Forms.

The role emphasizes adherence to performance metrics, teamwork, and superior communication skills. Remote work options are available, with a focus on Latino American candidates seeking flexible, tech-driven service roles.

Qualifications

• Fluency in English, Spanish, and German (C2 level required).
• Proficiency in Oracle software.
• Experience with spreadsheets, including Excel and Google Forms.
• Strong understanding of customer service principles and performance metrics.
• Previous experience in a call center or customer service role is preferred.
• Health and wellness programs.
• Remote work options.

Responsibilities

• Handling inbound and outbound calls in a professional manner.
• Providing accurate information and assistance to customers in English, Spanish, and German.
• Utilizing Oracle software effectively to manage customer data and inquiries.
• Maintaining and updating records in spreadsheets using Excel and Google Forms.
• Working under performance metrics to meet and exceed service goals.
• Collaborating with team members to enhance service delivery and customer satisfaction.

Skills

English

Spanish

German

Tools

Oracle software

Excel

Google Forms

Google Apps Script

Oracle WebLogic

Wolfram Language

Job description

From locations: Argentina, Chile, Colombia, Mexico, Peru

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service through effective communication and problem-solving skills. The ideal candidate will possess fluency in English, Spanish, and German, with a minimum C2 proficiency level in each language. Your ability to manage customer inquiries and provide solutions will be crucial in maintaining high customer satisfaction levels.

Responsibilities

As a Call Center Representative, your responsibilities will include:

• Handling inbound and outbound calls in a professional manner.
• Providing accurate information and assistance to customers in English, Spanish, and German.
• Utilizing Oracle software effectively to manage customer data and inquiries.
• Maintaining and updating records in spreadsheets using Excel and Google Forms.
• Working under performance metrics to meet and exceed service goals.
• Collaborating with team members to enhance service delivery and customer satisfaction.

Qualifications

The ideal candidate will possess the following qualifications:

• Fluency in English, Spanish, and German (C2 level required).
• Proficiency in Oracle software.
• Experience with spreadsheets, including Excel and Google Forms.
• Strong understanding of customer service principles and performance metrics.
• Previous experience in a call center or customer service role is preferred.
• Health and wellness programs
• Remote work options

Required skills

• Google Apps Script
• Oracle WebLogic
• Wolfram Language

Optional skills

• CRM
• QA Methodologies
• Organizational Skills

Successful candidates will demonstrate the following soft skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work under pressure and handle difficult situations.
• Team-oriented mindset with a collaborative approach.
• Adaptability and willingness to learn.

Additional information

This position is open to candidates aged 18 to 29 years from Latin America, excluding Brazil. We value diversity and encourage applications from individuals with a passion for customer service and a commitment to excellence.