Bilingual Interpreting Scheduler

Pampa Talents; Córdoba; A distancia; ARS 1.500.000 - 6.500.000; Jornada completa

Descripción de la vacante

A language services company is seeking a remote interpreting scheduler to manage client requests and scheduling. The ideal candidate is a fast-paced, critical thinker with advanced English proficiency and experience in the interpretation industry. Responsibilities include handling client calls, maintaining schedules with interpreters, and ensuring project performance. This fully remote role offers a competitive benefits package including PTO and national holidays.

Servicios

Fully remote position

10 days of vacations

2 personal days + Birthday

US National holidays

Formación

• Must have previous experience in the interpretation industry.
• Full-time availability from Monday to Friday, 8:30am to 5:00pm CST.
• Proven ability to handle multiple tasks and prioritize efficiently.

Responsabilidades

• Answer incoming calls and triage client appointments.
• Confirm schedules with interpreters and communicate updates.
• Manage requests for interpretation services over the phone and email.

Conocimientos

Advanced/Bilingual English

Customer care

Communication skills

Project management

Multi-tasking

Herramientas

Microsoft Office

Boostlingo

Descripción del empleo

We are looking for a remote interpreting scheduler to join the team!

The scheduler is responsible for handling our client calls and minimal scheduling for appointments. The Scheduler should be able to receive requests and analyze them to determine the best workflow to ensure the project is assigned on time, choosing the best suppliers, within budget, according to the company’s high standards and to client’s expectations.

They should be able to follow up on the different tasks, troubleshoot any inconveniences, track and analyze project performance, providing updates to the supervisor or other team leads as necessary.

Position is very fast paced. Candidate must be a critical thinker, active team member and have the ability to multi task and prioritize assigned duties. Candidate should also be able to suggest and implement better practices to work more efficiently and meet customers’ needs, proving to be independent, self-managing and proactive.

DUTIES AND RESPONSIBILITIES

• Answer incoming calls to triage and schedule appointments for our clients based on approved protocols.
• Intake all client demographic information to register them in our proprietary software.
• Answer client’s questions about appointments and communicate information accurately.
• Make outgoing calls to clients and interpreters who missed or cancelled appointments and to reschedule as needed.Excellent communication with other schedulers to ensure that all calls are being returned in a timely manner and voicemails are checked frequently.
• Confirm schedules with interpreters day prior and send them details via email.
• Ensure that cancelled appointments are communicated by phone and email to all involved parties.

TASKS

• Manage requests for interpretation services providing exemplary customer service over the phone and via email.
• Manage subcontractor interpreters communication and relationships with professionalism.
• Manage negotiation regarding rates according to budget.
• Ensure that client requests are assigned on time, within budget, and to the company’s high standards.
• Ensure data entry when needed, creating and maintaining comprehensive project documentation.

REQUIREMENTS

• Advanced/Bilingual English level, both written and spoken.
• Previous experience in the interpretation industry.
• Proficient in Microsoft Office (Word, Excel, Outlook, MS Teams, One Note).
• Full time availability, from Monday to Friday. Typical working hours are 8:30am to 5:00pm CST (Chicago).
• Proficient in Boostlingo is a plus.

EXPERIENCE / PROFILE

• Interpretation.
• Customer care.
• Project management.
• Team player.

BENEFITS

• Fully remote position.
• 10 days of vacations.
• 2 PTOs (personal days) + Birthday day.
• US National holidays.

Detalles

We are a turnkey multilingual live event & language service company. Providing professional linguists to support language inclusion and equality for both written and spoken needs.