Azure Cloud Support Engineer & Incident Response

Atmosera; Argentina; A distancia; ARS 90.873.000 - 136.310.000; Jornada completa

Descripción de la vacante

Atmosera, Argentina, seeks an experienced Azure Cloud support professional to join our technical operations team. You will manage network platforms, security, and incident response while collaborating across departments to ensure high‑quality client service.

Responsibilities include configuring Azure services, implementing automation, and maintaining runbooks and documentation. A strong emphasis on ITIL practices, DR readiness, and multi‑client Lighthouse environments is required.

Formación

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in Azure Cloud support.
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Network platforms and firewalls (VPNs, policy management, load balancing).
• Backup & Recovery: Configure and troubleshoot Azure Site Recovery.
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills.
• Strong analytical mind with root‑cause analysis and process creation.

Responsabilidades

• Manage network platforms, firewalls, VPNs, and implement policy‑based routing and load balancing.
• Azure Expertise: A minimum of 3 years in Azure Cloud support experience (AZ‑104 preferred).
• Incident Management: Escalation point for technicians, troubleshoot and resolve high‑priority incidents per ITIL; manage service requests and outages.
• Documentation & Training: Develop, maintain, and train on SOPs, runbooks, and automation processes.
• Client Focus: Deliver exceptional client service throughout the service lifecycle; interface with other departments for feedback.
• Cloud Environment Management: Configure monitoring/alerting on physical and virtual infra; manage Atmosera’s stack; Azure Virtual Desktop, Site Recovery, DR best practices; Lighthouse multi‑client environments.
• Compliance & Security: Adhere to FedRAMP, IRS 1075, NIST‑800, PCI‑DS, HIPAA/HITECH, SOC 1 & SOC 2 guidelines.
• Technical Skills: Manage Windows & Linux servers; configure Hyper‑V and VMware hypervisors.
• On‑call Support: Participate in on‑call rotation to meet SLAs.
• Infrastructure Automation & Orchestration: Automate with PowerShell/Bicep; CI/CD for infra provisioning and IaC templates.

Conocimientos

Analytical mind

Written and verbal communication

Problem solving

Independence and teamwork

Educación

Bachelor's degree in a technical field

Herramientas

PowerShell

Bicep

CI/CD

Hyper‑V

VMware

Azure Site Recovery

Descripción del empleo

Atmosera, Argentina, seeks an experienced Azure Cloud support professional to join our technical operations team. You will manage network platforms, security, and incident response while collaborating across departments to ensure high‑quality client service.

Responsibilities include configuring Azure services, implementing automation, and maintaining runbooks and documentation. A strong emphasis on ITIL practices, DR readiness, and multi‑client Lighthouse environments is required.