Assoc. Client Services Lead

IQVIA LLC; Buenos Aires; Híbrido; ARS 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

IQVIA in Buenos Aires, Argentina is seeking an Associate Client Services Lead to ensure clients obtain maximum value from IQVIA products and services, fostering long-term relationships and client satisfaction.

Under supervision, you will coordinate with account managers, verify deliverables meet specifications, and help expand usage and revenue opportunities within existing accounts while mentoring junior client service reps.

Formación

• Bachelor's degree required.
• Four years of related work experience required.
• Experience in client service or account management desirable.
• Proficiency in Excel and ability to handle large datasets.

Responsabilidades

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.
• Assists team members to establish and maintain effective client relationships as day-to-day contact.
• Verifies that product deliverables meet customer specifications, including timeliness and quality.
• Partners with account managers to derive value and identify revenue opportunities within existing clients.
• Leads service meetings at client sites and mentors junior client service reps.

Conocimientos

Problem solving

Analytical

Customer service

Communication

Meeting facilitation

Presentation skills

Relationship building

Training experience

Educación

Bachelor's Degree

Herramientas

Excel

Descripción del empleo

## Assoc. Client Services LeadApply: Buenos Aires, Argentina: Full time: Posted Today: End Date: October 12, 2026 (5 days left to apply): R1542618**Job Overview**Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.Essential Functions• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.• Monitors performance against existing service agreements and ensures client’s obligations are met.• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.• May conduct product/services and process training for clients and other employees.• May conduct service meetings at client sites.• Represents IQVIA on external client projects.• May mentor and lead other client service reps and represent the manager in their absence.**Qualification**s• Bachelor's Degree Req• Four (4) years of related work experience Req• Broad knowledge of the concepts, practices and procedures of the client service representative field Req• Broad knowledge of IQVIA products and the Pharmaceutical industry Req• Meeting facilitation, presentation and training experience Req• Proficiency in PC applications, such as Excel• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases• Demonstrated problem solving, analytical and strong customer service skills• Demonstrated ability to develop and maintain relationships in a diverse business environmentIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.comIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.