AR Specialist: Billing, Collections & Customer Support

ICANotes, LLC; Argentina; A distancia; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

ICANotes, a health tech company in Annapolis, MD, is seeking an Accounts Receivable Clerk to manage billing inquiries, collect and post payments, and update customer subscriptions in Zoho.

You will monitor the ticket queue, analyze invoices, resolve payment discrepancies, assist in collections of past due accounts, and contribute to process improvements while maintaining confidentiality. This role requires strong attention to detail, communication skills, and experience with billing software.

Formación

• Experience in billing or accounts receivable preferred.
• Experience working with CRM tools preferred.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in billing and accounting software.
• Problem-solving skills to address and resolve billing discrepancies.
• Expertise in auditing and identifying discrepancies in financial records.
• Previous experience in a customer service or customer facing role.

Responsabilidades

• Monitor customer ticket queue and respond to customer inquiries via email and phone.
• Analyze customer invoices and adjust as needed.
• Resolve discrepancies with customer payments and account information.
• Assist in the collections process of past due accounts.
• Be open to providing feedback around optimizing internal processes.
• Protect the organization’s value by keeping information confidential.
• Update job knowledge by participating in educational opportunities.

Conocimientos

Billing

Accounts receivable

CRM tools

Analytical skills

Attention to detail

Communication

Interpersonal skills

Billing software

Problem solving

Auditing

Herramientas

Zoho CRM

Descripción del empleo

ICANotes, a health tech company in Annapolis, MD, is seeking an Accounts Receivable Clerk to manage billing inquiries, collect and post payments, and update customer subscriptions in Zoho.

You will monitor the ticket queue, analyze invoices, resolve payment discrepancies, assist in collections of past due accounts, and contribute to process improvements while maintaining confidentiality. This role requires strong attention to detail, communication skills, and experience with billing software.