Account Manager

GlacierGrid, Inc.; Argentina; Remote; ARS 33,201,000 - 45,273,000; Part time

Benefits offered by this job

Quarterly performance commission

Remote work aligned with US EST

Job summary

GlacierGrid, Inc. is seeking an Account Manager to own the technical side of customer relationships from initial conversations through renewal. You will manage 10 to 14 multi-site accounts, run quarterly reviews, and be the primary contact for customers while diagnosing HVAC-related issues and reviewing energy data.

Strong English skills and EST overlap are required. You will inventory equipment, model savings, pull sensor data, and communicate findings clearly to customers and internal teams,

Qualifications

• 3+ years in account management or related roles.
• Provide a story about an account you saved; not just serviced.
• Curiosity about how commercial HVAC and refrigeration work.
• Ability to pull sensor and energy data and identify trends.
• Explain a technical problem clearly and honestly state fault source.
• Use AI tools for analysis, drafting, and diagnostics.

Responsibilities

• Own 10 to 14 multi-site customer accounts; be the primary contact.
• Lead quarterly reviews and manage renewal discussions.
• Inventory equipment, model savings, pull sensor data, diagnose issues.
• Communicate clearly with customers and internal teams; document actions.

Skills

Account management

Data-driven

Customer success

Technical communication

English fluency

Remote collaboration

Tools

AI tools

Job description

Join GlacierGrid – Powering Sustainable Businesses for the Future

GlacierGrid builds temperature monitoring, HVAC control, and energy management for multi-site operators. Our customers are restaurant groups, convenience chains, and food distributors running anywhere from 5 to 500 locations. The people we work with every day are the facilities and operations leaders responsible for keeping those sites running.

We are looking for an Account Manager to own the technical side of our customer relationships, from the first technical conversation through renewal.

After that you own 10 to 14 multi-site customer accounts. You are the person those customers call, and the person who calls them before there is a problem. You run their quarterly reviews, you know which of their sites are having a bad month before they tell you, and you are accountable for whether they renew. That includes the accounts that don't want a meeting. You find a way to review every account every quarter, and you know more than one person at each of them.

This is a hands-on role. You will inventory equipment, model savings, pull sensor data, and diagnose comfort and refrigeration issues yourself.

What we are looking for:

• 3+ years in account management, customer success, pre-sales, solution engineering, or a technical account role
• A story about an account you saved, not just accounts you serviced. We will ask for it.
• Curiosity about how commercial HVAC and refrigeration work. We will teach you the specifics: rooftop units, thermostats and controls, walk-ins and reach-ins, and how each one fails.
• Comfort with data. You can pull sensor and energy data, read a trend, and reach a defensible conclusion on your own.
• You can explain a technical problem in plain language, and tell a customer honestly whether the fault is ours or theirs
• You write clearly, including when a customer is upset. Much of this job is documents other people act on.
• Fluency with AI tools for analysis, drafting, and diagnostics
• Fluent written and spoken English, and at least 5 hours of daily overlap with US Eastern time
• Organized enough to keep accounts, pilots, and open opportunities moving without dropping any of them

Helpful, not required:

• Working knowledge of commercial HVAC and refrigeration
• Experience with multi-site restaurant, retail, grocery, or convenience operators
• Energy, IoT, or building controls experience
• Security questionnaires, IT reviews, or technical RFPs
• You have run quarterly business reviews as the owner rather than the support
• Remote working in EST based in Argentina.
• Contractor engagement. $22,000 to $30,000 annualized depending on experience, plus quarterly performance commission.

More about GlacierGrid

Founded by entrepreneurs from Harvard, Columbia, and UC Santa Barbara, GlacierGrid partners with industry-leading brands to significantly reduce energy and food waste, addressing critical climate issues. We’re supported by top-tier venture capitalists (Zero Infinity Partners, D.E. Shaw, Sequoia Capital, Social Capital) and headquartered in San Francisco.

Our Commitment

At GlacierGrid, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.