Zoho Application Support Specialist

Nationwide Middle East Properties LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A growing IT solutions provider in Abu Dhabi is seeking a Zoho Application Support Specialist to enhance the efficiency of their Zoho systems. The role requires providing technical support, managing user permissions, and participating in user training. Candidates should have experience with Zoho apps and strong communication skills. Join a collaborative team and drive impactful changes in a dynamic environment.

Benefits

Growth opportunities

Supportive environment

Collaborative team

Qualifications

• Proven experience supporting Zoho applications in a business environment.
• Strong problem-solving skills to assist non-technical users.
• Ability to manage multiple requests in a fast-paced environment.

Responsibilities

• Act as the primary contact for internal Zoho-related issues.
• Monitor and manage the Zoho support ticketing system.
• Provide user support and guidance on Zoho applications.
• Maintain documentation related to system configurations.
• Manage user access and permissions across Zoho applications.

Skills

Problem-solving

Communication

Organizational skills

Documentation

Tools

IT ticketing tools

Zoho applications

Job description

We are hiring a Zoho Application Support Specialist to join our growing IT team. This role involves providing functional and technical support to all internal teams across various Zoho modules, ensuring the smooth operation of our Zoho system.

Key Responsibilities:

1. Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM, People, Books, Creator, etc.).
2. Monitor and manage the Zoho support ticketing system to ensure timely resolution of issues and anomalies.
3. Provide user support, troubleshooting, and guidance to enhance usage and adoption of Zoho applications.
4. Maintain and update documentation related to system configurations, user guides, and support procedures.
5. Manage user access, roles, and permissions across all Zoho applications.
6. Ensure system integrity and performance by monitoring logs, user activities, and potential issues.
7. Coordinate with Zoho support or third-party vendors for advanced troubleshooting.
8. Participate in user training and onboarding sessions to promote effective use of the Zoho environment.
9. Support planning and execution of Zoho system updates and minor enhancements (non-developmental).

Requirements:

1. Proven experience supporting Zoho applications (CRM, People, Books, etc.) in a business environment.
2. Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
3. Familiarity with IT ticketing tools and incident resolution processes.
4. Ability to manage multiple requests and prioritize in a fast-paced environment.
5. Excellent communication, organizational, and documentation skills.
6. Fluency in English is required; Arabic is a plus.

Benefits: At Nationwide Middle East Properties, you'll be part of a collaborative and ambitious team working in a dynamic industry. We offer growth opportunities, a supportive environment, and the chance to make a real impact by ensuring the smooth functioning of the tools that power our business.