Workshop Supervisor | Al-Futtaim Automotive | Trading Enterprises

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in the UAE seeks a technical team leader to drive workshop performance and ensure timely vehicle delivery. The ideal candidate will have 3-5 years of experience and strong leadership skills. Responsibilities include managing operations, quality control, and training. Join a dynamic team dedicated to innovation and customer satisfaction in a thriving industry.

Qualifications

• Minimum of 3-5 years of experience in the same or a similar role.
• Strong leadership and management abilities.
• Proficient in Microsoft Office.

Responsibilities

• Manage and lead a team to drive workshop performance.
• Coordinate with departments to ensure vehicles are delivered on time.
• Adhere to the Fix It Right program and manage quality control.
• Conduct performance management reviews and training.

Skills

Leadership skills

Ability to work under pressure

Microsoft Office proficiency

Customer focused

Education

Diploma or Bachelor's degree in Automotive or Mechanical Engineering

Job description

Overview of the role

The primary focus of this role is to manage and lead a team of technical people in allocating workload and managing the day-to-day operations to drive workshop performance. It requires coordinating with different departments and the distributor team to ensure Fix It Right processes are followed and vehicles are delivered on time in excellent condition.

What you will do

• Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting
• Adhere to the Fix It Right program as per distributor guidelines and create a culture that follows the process
• Identify and manage Fix It Right concerns, and set actions to close the gap on set Key Performance Indicators
• Plan, review, manage and implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure
• Review and manage quality control and action deviation to ensure recurrence through training and coaching
• Ensure on-time delivery of vehicles as per promised delivery time
• Provide on-the-job coaching and identify training needs
• Conduct performance management reviews, development plans and disciplinary actions where required
• Promote associate engagement and conduct impact planning sessions
• Manage recruitment as per capacity model
• Adhere to warranty process, rules and regulations as stipulated by the Principal
• Ensure all technicians' tools and equipment comply with distributor tool list
• Review current assets and recommend replacement and additional equipment and maintenance, calibration
• Manage consumables and wash bay product management
• Manage, monitor and promote small group activity and kaizen efforts in line with ASM support
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
• Compliance and reporting to HSE
• Manage environmental compliance and ensure proper scrap and waste management
• Implement and adhere to all Standard Operating Procedures, memorandums and communications as issued by Head Office or Principal

Required skills to be successful

• Leadership skills
• Ability to work under pressure
• Microsoft Office proficiency
• Customer focused

What equips you for the role

• Minimum of 3-5 years of experience in the same or a similar role
• Diploma or Bachelor's degree in Automotive or Mechanical Engineering
• Leadership and management abilities
• Proficient in Microsoft Office

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.