Workshop Supervisor | Al-Futtaim Automotive | Trading Enterprises

SupportFinity™; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive service provider in the UAE seeks an experienced manager to oversee a technical team and enhance aftersales operations. Responsibilities include maximizing performance, ensuring adherence to processes, and delivering vehicles on time. The ideal candidate has 3-5 years of relevant experience, a degree in engineering, and strong leadership skills, all within a customer-focused environment.

Qualifications

• Minimum of 3-5 years of experience in the same or a similar role.
• Proficient in Microsoft Office.
• Leadership and management abilities.

Responsibilities

• Maximize sold hours from Aftersales operations.
• Review and manage quality control.
• Conduct performance management reviews.

Skills

Leadership skills

Ability to work under pressure

Microsoft Office proficiency

Customer focused

Education

Diploma or Bachelor's degree in Automotive or Mechanical Engineering

Job description

Overview

The primary focus of this role is to manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires coordinating with different departments and the distributor team to ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.

What You Will Do

• Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting
• Adhere to the Fix It Right program as per the distributor guidelines and create a culture that follows the process
• Identify and management of Fix It Right concerns, and set actions to close the gap on set Key Performance Indicators
• Plan, Review, Manage and Implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure
• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching
• On-time delivery of vehicles as per promised delivery time
• On the Job coaching and identify training needs
• Conduct performance management review, Individual Development plan and disciplinary action where required
• Promote associate engagement and conduct impact planning session
• Manage recruitment as per capacity model
• Adherence to warranty process, rules and regulations as stipulated to the Principal
• Ensure all technicians tools and equipment comply as per distributor tool list
• Review current assets and recommend replacement and additional equipment and maintenance, calibration
• Manage consumables and wash bay product management
• Manage, monitor and promote small group activity and kaizen effort in line with ASM support
• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check
• Compliance and reporting to HSE
• Manage environmental compliance and ensure proper scrap and waste management
• Implementation and adherence to all Standard Operating Procedures, memorandums and communication as issued by Head Office or Principal

Required Skills To Be Successful

• Leadership skills
• Ability to work under pressure
• Microsoft Office proficiency
• Customer focused

What Equips You For The Role

• Minimum of 3-5 years of experience in the same or a similar role
• Diploma or Bachelor\'s degree in Automotive or Mechanical Engineering
• Leadership and management abilities
• Proficient in Microsoft Office

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering world-class omni-channel experiences. We channel our local expertise and global trust to deliver a comprehensive portfolio of mobility products and solutions.

What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.