Workshop Manager Fleet Centre

World Food Programme; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established humanitarian organization is seeking a Workshop Manager to oversee the Fleet Centre in Dubai. This role involves managing workshop operations, ensuring quality standards, and leading a diverse team. The ideal candidate will have extensive experience in vehicle servicing, a strong focus on safety, and the ability to implement efficient processes. Join a team dedicated to making a difference in the lives of those in need, and enjoy a rewarding career with opportunities for professional development and a commitment to diversity and inclusion.

Benefits

Inclusive and multicultural working environment

Training and professional development opportunities

Attractive compensation package

Qualifications

• Minimum 7 years managing workshops and vehicle servicing.
• Proven ability to lead culturally diverse teams.

Responsibilities

• Manage Fleet Centre workshop operations to ensure efficiency.
• Lead quality assurance for armoured vehicle inspections.

Skills

Planning and organisational skills

Team leadership

Problem-solving

Data analysis skills

Attention to detail

Education

Professional technical qualifications in automotive

University degree

Tools

ERP systems

Job description

DEADLINE FOR APPLICATIONS

18 April 2025 23:59 GMT 04:00 Gulf Standard Time (Dubai)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, or disability.

ABOUT WFP
The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity for people recovering from conflict, disasters, and the impact of climate change.

At WFP, people are at the heart of everything we do, and the vision of the future WFP workforce is one of diverse, committed, skilled, and high-performing teams selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional, and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Workshop Manager (Fleet Centre)

TYPE OF CONTRACT: Local CST
UNIT/DIVISION: MSDF (Fleet Centre)
DUTY STATION (City Country): Dubai, UAE
DURATION: ASAP - 31 December 2025

1 BACKGROUND AND PURPOSE OF THE ASSIGNMENT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

To support this lifesaving mission, WFP Fleet Centre in Dubai is mandated to centrally set the global standards for and manage the light and armoured vehicle fleet leasing operations to enable effective, safe, and efficient fleets in all WFP offices across the world. The vehicle leasing & insurance service is complemented by world-class expertise and technical assistance in fleet management, including for armoured vehicles, fleet systems support, vehicle disposal, and road safety & fleet management training. In addition, having one of the largest humanitarian light vehicle fleets, WFP is also spearheading, through Fleet Centre, international collaboration efforts within the wider UN System to facilitate sister agency access to more effective and safer vehicles and to realize efficiency gains.

Managing the Fleet Centre's Dubai-based workshop operations, the heartbeat of Fleet Centre, and ensuring that quality inspected vehicles fitted with fit-for-purpose and safe accessories are dispatched in a timely manner to customers globally, the Workshop Manager is the ultimate gatekeeper of Fleet Centre product quality and reputation. During the exciting time of expansion of service provision to external clients, ensuring the capacity and capability of Fleet Centre workshop operations is paramount.

Under the direct supervision of the Manager Fleet Centre Technical Operations (Technical Specialist LV/AV), the incumbent, who will also act as the Officer In Charge in the absence of the supervisor, will be required to perform the below major functions.

2 RESPONSIBILITIES

Fleet Centre Workshop Management

• Lead redesign and reorganization of Fleet Centre (FC) technical workshop to increase its capacity and heighten its quality standards to enable service provision to external clients and manage the workshop operations to achieve maximum efficiency whilst meeting the set quality targets and ensuring a safe working environment.
• Develop and implement top-of-the-class inventory management & parts receiving allocation and distribution system and oversee its management to agreed standards.
• Lead development of SOPs for all standard work (e.g. installation of accessories and equipment); ensure technicians (WFP & outsourced staff) are trained to use the SOPs.
• Set standards for and instil Health & Safety culture and ensure adherence.
• Set standards and manage robust Quality Assurance processes for management of incoming and outgoing vehicles and other inventory; develop quality control measures and ensure that these are kept up to date with worldwide standards and improved annually.
• Ensure that all standard job times are defined for common tasks and are continually validated; measure the productive performance of technicians using standard job times.

• Provide reports to Fleet Centre leadership team and the Board as required.
• Investigate field product concerns, suggest solutions, and issue service bulletins for customers; develop and implement systems to record, file, and store end user enquiries.
• Define and implement strategy for use of outsourced labour; responsible for ensuring availability of surge capacity during sudden increases in field demands during emergencies.
• Manage the performance of technicians to ensure productivity and quality targets are achieved; identify staff training needs and implement training; work with semi-skilled staff to role model appropriate technical skills.

Armoured Vehicle (AV) Quality Assurance

• Lead safety and security critical armoured vehicle (AV) quality assurance and inspection activities during and after the AV modification processes to ensure suppliers comply with technical and quality standards set in Purchase Order / LTA / supply agreement.
• Draft AV maintenance field support strategy to enable effective AV lifecycle management. Manage AV spare parts processes and timely availability to field customers.

Technical Support: Fleet Centre

• Act as technical adviser for FC product queries, coordinating and providing technical support on vehicles, accessories & equipment and liaising with other FC units, WFP divisions (e.g. Global Fleet; SCOL; Security; UNHRD), global customers, suppliers (e.g. Toyota; up-armouring companies), service providers (e.g. AV inspection companies) while ensuring accuracy and quality of provided information.
• Define technical specifications and technical evaluation criteria and liaise with Procurement to support workshop operations related procurement processes.
• Perform any other duties as requested.

Research & Development

• Work internally within FC to identify priority activities/products/services for the R&D process ensuring alignment with CO operational needs and Fleet Centre strategy.

3 DELIVERABLES

• Reorganized state-of-the-art LV/AV workshop capable of providing world-class service to global customers and with vehicle preparation completed to set KPIs.
• Finetuned parts and inventory management system operational with appropriate stock availability of parts & accessories & up-to-date inventory records.
• Workshop quality assurance system and OHS standards in place; all workshop processes and standard times defined and documented.
• Timely quality inspections of LVs & AVs.
• Trained engaged team of mechanics.
• Timely issuance of reports.

QUALIFICATIONS & EXPERIENCE

Experience

• Minimum 7 years of experience in managing workshops and overseeing servicing of vehicles.
• Experience of production quality assurance or maintenance of light vehicles.
• Demonstrated ability of workplace organization and leading culturally diverse teams.
• Proven track record of customer-focused, solutions-oriented approach and of forging and maintaining partner relationships.
• Inventory management experience preferred.

Qualifications, licences & certifications:

• Professional technical qualifications in the automotive domain.
• Valid UAE / international driving licence.
• University degree a plus but not mandatory.

Skills:

• Strong planning and organisational skills; ability to set and meet KPIs and deadlines; proven ability to handle a variety of responsibilities with minimum supervision.
• Excellent team leadership skills: focus on staff training development & on-the-job coaching.
• Proactive; keen attention to details.
• Highly computer literate; familiarity with ERP systems; data analysis skills.
• Ability to lead change, e.g. design & implement new work processes, work standards.
• Problem-solving skills.

Languages:

Written and Oral proficiency in English required; Arabic, Spanish, French an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing, training, interviewing, testing, or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names, and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills, and UN Grade (if applicable).

• Once your profile is completed, please apply and submit your application.

• Please make sure you upload your professional CV in the English language.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time.

• Please contact us in case you face any challenges with submitting your application.

• Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU), and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Required Experience:

Manager