Workshop Controller

Albatha Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the automotive sector is seeking a Workshop Manager to oversee operations and enhance service delivery. The ideal candidate will have at least 5 years of experience in a supervisory role, a degree in automotive technology, and strong leadership skills. You will be responsible for managing technician schedules, conducting audits, and ensuring compliance with industry standards while fostering a positive work environment.

Qualifications

• Minimum 5 years experience in workshop or automotive repair environment.
• Certification from recognized automotive organizations (e.g., ASE).
• Proficiency in English; additional language preferred.

Responsibilities

• Manage scheduling of technicians and oversee daily operations.
• Conduct audits and ensure compliance with industry standards.
• Analyze performance data and implement improvements.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Education

High school diploma

Degree in automotive technology

Tools

Workshop management software

Diagnostic tools

Job description

• Manage scheduling of technicians, aligning workloads with skill sets and ensuring timely completion of repairs and services.
• Oversee daily operations of the workshop to ensure efficiency and productivity, implementing best practices to maximize throughput.
• Conduct regular audits of workshop processes and quality control measures, ensuring compliance with industry standards and safety regulations.
• Act as the primary point of contact for customer inquiries and complaints, providing exceptional service and resolving issues promptly.
• Maintain accurate records of all workshop activities, including job cards, inventory levels, and technician performance metrics.
• Implement training programs for staff to enhance skills and keep up with evolving automotive technologies and repair techniques.
• Analyze workshop performance data to identify trends, areas for improvement, and develop actionable strategies to enhance service delivery.
• Coordinate with suppliers to manage inventory levels, ensuring the availability of parts while minimizing excess stock.
• Foster a positive work environment by promoting teamwork, motivating staff, and conducting regular performance reviews.
• Stay updated on industry trends and technological advancements to ensure the workshop remains competitive and innovative.

Desired Candidate Profile

• Minimum of a high school diploma, with a preference for candidates holding a degree in automotive technology or a related field.
• Proven experience of at least 5 years in a workshop or automotive repair environment, ideally in a supervisory or managerial role.
• Certification from recognized automotive organizations, such as ASE or equivalent, demonstrating technical proficiency.
• Strong understanding of workshop management software and diagnostic tools, with experience in their practical application.
• Excellent communication skills in English, with proficiency in an additional language preferred for customer relations.
• Proven ability to lead a team, demonstrating strong interpersonal skills and a knack for conflict resolution.
• Analytical mindset with the capability to interpret performance data and implement improvements effectively.
• Detail-oriented with strong organizational skills, able to manage multiple tasks and prioritize effectively under pressure.
• Physical ability to conduct inspections and oversee repairs, including standing for extended periods and lifting moderate weights.
• A proactive attitude towards continuous learning and adapting to new technologies and methodologies in the automotive sector.

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Albatha Holding

Albatha Holding

Ahmad Al Lala