Workplace Services Manager

CBRE Excellerate; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Excellerate is seeking a Workplace Services Manager in Dubai to enhance client relationships and ensure operational excellence across multiple sites. The successful candidate will engage with clients, manage vendor operations, and uphold high service standards in facilities management. This role offers training and support for career development in the field.

Qualifications

• Experience in Facilities Management or related field.
• Strong interpersonal skills and ability to engage with clients.
• Knowledge of health and safety standards.

Responsibilities

• Develop and maintain client-facing relationships.
• Manage different client sites in UAE.
• Conduct regular health and safety inspections.

Skills

Client Engagement

Vendor Management

Health and Safety Compliance

Problem Solving

Job description

Job Purpose:

We are recruiting a Workplace Services Manager to join the team located in Dubai. The successful candidate will serve as a professional, engaging, and interactive first point of contact for building occupants, addressing operational queries/issues across multiple sites in the UAE. The role also involves acting as an interface between clients and vendors, ensuring a five-star standard is maintained, and issues are proactively identified and addressed before clients become aware. The candidate will receive training and support to develop a career in Facilities Management.

Key Tasks/Responsibilities:

1. Develop and maintain client-facing relationships.
2. Manage different client sites in UAE.
3. Support and foster a collaborative environment among vendors and across all floors.
4. Act as the interface with vendor operatives providing on-floor services, ensuring seamless delivery.
5. Maintain standards and deliver high levels of personal client engagement.
6. Monitor and audit designated client areas to ensure they are ‘fit for business’.
7. Perform inspections, report issues proactively, and record findings.
8. Own and manage issues in collaboration with the FM team.
9. Understand and monitor service delivery SLAs.
10. Resolve daily client requests, manage expectations, and provide updates.
11. Report hazards and safety observations timely through the myHSE system.
12. Conduct regular health and safety inspections with vendors.
13. Ensure presence in areas during events, maintaining cleanliness and order.
14. Manage community activities and liaise with support teams for upkeep.
15. Engage stakeholders in change initiatives and hold regular meetings.
16. Report on vacant desks and maintenance issues, liaising with relevant teams.
17. Coordinate with Multimedia services for AV issues and manage locker resets.
18. Participate in welcome workshops and suggest service improvements.

Technical Support On-site:

1. Conduct visual inspections of critical, common, and workplace areas, reporting issues.
2. Manage vendor PPM work orders and change requests, ensuring timely approval and closure.
3. Organize and perform scheduled PPMs, review service reports.
4. Coordinate minor works, including obtaining quotes and presenting justifications.
5. Conduct monthly QHSE audits, review vendor documentation, and ensure procedures are followed.