Workplace Operations Manager (EMEA)

Equinix; Dubai; Vor Ort; AED 162.000 - 260.000; Vollzeit

Zusammenfassung

Equinix is seeking a Workplace Operations Manager to lead a regional team across multiple large sites, bringing our Four Keys—Safety, Courtesy, Community, and Efficiency—to life daily. You’ll be the authoritative CRE voice in markets, a coach to your team, and a trusted partner to local leaders, vendors, and landlords.

If you love building high-performing teams, solving complex operational challenges, and creating spaces where people genuinely want to be, read on.

Qualifikationen

• Proven years of experience in facilities or property management, ideally at sites 50,000+ sq ft.
• Proven experience in hospitality, service delivery, and people leadership
• University graduate or equivalent work experience
• Strong track record in project management, budget ownership, and business operations
• Excellent English — verbal and written
• A transformational, change-ready leader who coaches early, praises often, and manages underperformance with care
• Outstanding interpersonal skills and the confidence to be the voice of your team

Aufgaben

• Own customer service standards across your region — audit tickets, act fast on escalations, and be the first escalation point for unresolved issues
• Resolve complaints with fact-based, neutral investigation
• Oversee "surprise & delight" moments, events, and community-building initiatives that make our offices feel alive
• Take full accountability for the security and safety of your sites
• Implement emergency response plans and serve as an out-of-hours point of contact in the call tree
• Ensure compliance with HSE regulations, building policies, and Business Continuity Planning
• Keep your regional CRE Ops in step with finance, legal, compliance, and risk standards
• Communicate up, down, and across — sharing insights so the wider team stays aligned
• Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety)
• Build and manage annual functional budgets and metrics.
• Champion inclusivity, wellness, and sustainability — helping Equinix attract and retain diverse talent
• Coach, praise, and develop your team; model Equinix's values every day
• Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships
• Contribute to Real Estate planning — capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process
• Advocate for CRE's value across the business

Kenntnisse

Facilities management

Property management

People leadership

Project management

Budget ownership

English communication

Hospitality

Change leadership

Interpersonal skills

Ausbildung

University degree or equivalent

Jobbeschreibung

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

At Equinix, our offices aren't just workplaces — they're experiences. As a Workplace Operations Manager, you'll lead a regional team across multiple large sites, bringing our Four Keys — Safety, Courtesy, Community, and Efficiency — to life every day. You'll be the authoritative voice of CRE in your markets, a coach to your team, and a trusted partner to local business leaders, vendors, and landlords. If you love building high-performing teams, solving complex operational challenges, and creating spaces where people genuinely want to be — read on.

Responsibilities

Delight the Customer

• Own customer service standards across your region — audit tickets, act fast on escalations, and be the first escalation point for unresolved issues
• Resolve complaints with fact-based, neutral investigation
• Oversee "surprise & delight" moments, events, and community-building initiatives that make our offices feel alive

Safety First

• Take full accountability for the security and safety of your sites
• Implement emergency response plans and serve as an out-of-hours point of contact in the call tree
• Ensure compliance with HSE regulations, building policies, and Business Continuity Planning

Courtesy & Compliance

• Keep your regional CRE Ops in step with finance, legal, compliance, and risk standards
• Communicate up, down, and across — sharing insights so the wider team stays aligned
• Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety)

Community

• Build and manage annual functional budgets and metrics.
• Champion inclusivity, wellness, and sustainability — helping Equinix attract and retain diverse talent
• Coach, praise, and develop your team; model Equinix's values every day

Efficiency

• Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships
• Contribute to Real Estate planning — capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process
• Advocate for CRE's value across the business

Qualifications

• Proven years of experience in facilities or property management, ideally at sites 50,000+ sq ft.
• Proven experience in hospitality, service delivery, and people leadership
• University graduate or equivalent work experience
• Strong track record in project management, budget ownership, and business operations
• Excellent English — verbal and written
• A transformational, change-ready leader who coaches early, praises often, and manages underperformance with care
• Outstanding interpersonal skills and the confidence to be the voice of your team

The targeted pay range for this position in the following location is / locations are: Poland - Warsaw Office WAO : 173,000 - 277,000 PLN / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program

An Employee Assistance program is available to all employees.

Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on