Workplace Experience Ambassador

JLL; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassdor on our Amazon account dedicated team. This role focuses on delivering exceptional front-of-house services, managing visitor experiences, and coordinating meeting and event spaces across diverse settings.

Candidates should have reception/concierge experience, strong communication skills, and a customer-centric mindset. Fluency in English and local language, plus PC literacy, are essential for daily operations and cross-team collaboration.

Qualifications

• Experience in reception, concierge or related field.
• Hospitality experience is desirable.
• Excellent people skills with a wide range of client staff and demands.
• Experience in high-profile corporate environments is preferred.
• Facilities Management exposure would be beneficial.
• Fluency in English and local language.
• Strong PC literacy and ability to manage daily activities using various systems.
• Very high attention to detail.
• Outstanding customer service skills with professional communication at all levels.
• Team player with willingness to go above and beyond.

Responsibilities

• Take ownership of the internal and external visitor experience to leave customers with a positive, memorable impression.
• Deliver core front-of-house services such as sign-in, badging, luggage handling, lost and found and deliveries.
• Receive and relay telephone, email and other queries via front of house.
• Greet and direct candidates, visitors and the general public appropriately.
• Maintain high standards of presentation and functionality across front-of-house and meeting areas.
• Assist with setup of meeting and event spaces in line with guidelines and safety rules.
• Monitor meeting room environments, including furniture, signage and temperature; ensure details are captured.
• Maintain up-to-date room booking systems (Outlook, SharePoint) for meeting spaces.
• Coordinate with security, janitorial and other partners for meetings and events.
• Provide timely, accurate responses to meetings and events inquiries.
• Be flexible and support the team across different settings and tasks.

Skills

Reception

Concierge

Customer service

Hospitality experience

English fluency

Detail oriented

Team player

PC literacy

Facilities awareness

Job description

We are looking for a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Workplace Experience Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Experience Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

What This Job Involves

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sounds like you? To apply you need to be / have:

• Experience in reception, concierge or related field
• Previous catering or hospitality experience is desirable
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Previous experience of working within a high profile corporate environment
• Facilities Management exposure would be beneficial
• Fluency in English and local language
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Very high attention to detail
• Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
• Ability to maintain professionalism at all times and be an ambassador of the team.
• Be an excellent team player with the want to go above and beyond for each other

What You Can Expect From Us

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...