Workday Technical Specialist

Imbono; Dubai; On-site; AED 240,000 - 450,000; Full time

Job summary

Imbono is seeking a Workday Technical Specialist to lead design, configuration, implementation, and integration of Workday HCM solutions across the organisation. The role partners with HR, IT, and external vendors to ensure secure, compliant, scalable Workday modules and payroll interfaces in deployed countries.

The position requires hands-on Workday configuration, integration design, testing coordination, and continuous improvement to support Imbono’s people strategy and digital transformation.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• Workday HCM implementation and integration experience required.
• Strong knowledge of Workday Extend, Studio, EIB, and Core Connectors.

Responsibilities

• Lead implementation, enhancement, and ongoing support of Workday HCM modules.
• Coordinate testing (unit, system, UAT) and document results.
• Collaborate with HR, IT, and vendors to optimize Workday solutions.

Skills

Workday HCM configuration

Workday integrations

Security administration

Business process design

HRIS toolkit

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in IT/CS

Workday Pro Certification

Tools

EIB

Core Connectors

Studio

PEC I / PICOF

Workday Extend

Job description

We are Imbono. A leading operator and provider of infrastructure and essential goods and services across emerging markets. There is no other emerging markets player like us. We combine global capital and operational expertise in a single, integrated model. We are the architects of possibility – sharp thinkers, problem solvers, and resourceful innovators who make things happen when no one else can. And every project is built to last. Our ambition is to transform the lives of more than 100 million people by 2040 by expanding access to essential services such as water, energy, food, healthcare, education, and infrastructure. Our Mission is delivering integrated, high-impact solutions that expand access to essential services combining operational execution, local presence, strategic partnerships, and sustainable capital.

About the Department

The IT department is here to keep Imbono running — securely, reliably, and ready for what's next.

We look after everything from infrastructure and application development to data, cybersecurity, and day-to-day tech support. But we're not just a behind-the-scenes function — we work closely with teams across the business to make sure the technology we build and maintain solves real problems. We also take data integrity and compliance seriously, and we're always looking for smarter, more efficient ways to do things. Whether it's supporting a new business initiative or driving digital transformation, our goal is simple: technology that works for people, not the other way around.

About the Role

The Workday Technical Specialist will be responsible for leading the design, configuration, implementation, enhancement, and integration of Workday HCM solutions to support the Imbono's people strategy, operational requirements, and digital transformation objectives. The role partners with HR, IT, business leaders, and external vendors to ensure Workday HCM modules, integrations, and processes are optimized, scalable, compliant, secured and aligned with business needs.

Employment Type: Permanent

• Lead the implementation, enhancement, optimization, and ongoing support of Workday HCM modules.
• Act as the subject matter expert on Workday capabilities, best practices, and emerging functionality.
• Partner with stakeholders to translate business requirements into scalable, user-friendly Workday solutions aligned with business processes.
• Configure and maintain Workday modules including Core HCM, Compensation, Benefits, Talent, Performance, Recruiting, Onboarding, Learning, Absence, Time Tracking, and Payroll integrations in the countries where it is deployed.
• Develop and maintain Workday Extend applications, custom objects, forms, and orchestrations to meet business requirements.
• Coordinate testing activities including unit, system, integration, and user acceptance testing (UAT), and support issue resolution through detailed documentation and troubleshooting.

Workday Integrations & Technical Solutions

• Design, develop, and support integrations between Workday and internal or third-party systems using EIB, Core Connectors, Studio, Cloud Connect, APIs, and web services.
• Configure integration security, authentication methods, and related system access controls.
• Build, support, and maintain payroll interfaces for both native Workday Payroll and third-party payroll providers (including PECI and PICOF outbound interfaces), alongside other business-critical interfaces, ensuring data accuracy, reliability, and security.
• Troubleshoot integration issues and maintain comprehensive technical documentation, including design specifications, data mappings, and support procedures

Business Process, Reporting & Analytics

• Configure and optimize business processes, security roles, approval workflows, notifications, condition rules, and calculated fields.
• Analyse and improve HR processes through automation, system enhancements, and continuous improvement initiatives.
• Develop and maintain reports, dashboards, scorecards, analytics, calculated fields, and reporting solutions using Report Writer, RaaS, BIRT, and Prism Analytics where applicable.
• Ensure data integrity, governance, compliance, and workforce reporting accuracy to support business decision-making and workforce planning.
• Monitor system performance and proactively identify opportunities for optimisation.

Stakeholder Management, Training & Support

• Collaborate with HR, Finance, IT, and third-party vendors to deliver Workday solutions and integrations.
• Facilitate workshops, requirements gathering, stakeholder engagement, and change management activities.
• Provide expert guidance on Workday functionality, system enhancements, and best practices.
• Develop and maintain user guides, process documentation, training materials, FAQs, and knowledge repositories.
• Deliver training and knowledge transfer to HR administrators, managers, and end users to drive system adoption and capability building.

Governance, Compliance & Continuous Improvement

• Manage configuration, integration, and deployment activities across Sandbox, Preview, and Production environments.
• Maintain security frameworks, access controls, compliance standards, audit readiness, and governance processes.
• Support Workday release management, including impact assessments, regression testing, and adoption of new functionality.
• Establish documentation standards, change controls, and support processes to ensure long-term system sustainability.
• Lead multiple enhancement and transformation initiatives, driving continuous improvement in efficiency, employee experience, and operational effectiveness.
• Participate in an on-call rotation for business-critical integrations, covering monitoring, incident response, and root-cause resolution outside standard business hours.

Experience

• 3 - 5 years years' hands-on Workday configuration, integration, and implementation experience, gained in HRIS, HR Technology, or Enterprise Applications environments.
• Experience supporting at least one full-cycle Workday implementation.
• Experience working with global HR, Payroll, Finance, and IT stakeholders.
• Strong expertise across Workday HCM modules, integrations, business processes, security, reporting, and tenant management.
• Experience designing and supporting integrations using EIB, Core Connectors, Studio, PECI/PICOF, Workday Extend, web services, and third-party platforms.
• Demonstrated ability to gather requirements, facilitate workshops, optimize processes, automate workflows, and translate business needs into system solutions.
• Experience working in global, matrixed organisations and supporting multi-country deployments is highly desirable.

Qualification

• Bachelor’s degree or diploma in Information Technology, Computer Science, Network Engineering, Systems Engineering or a related technical discipline, or equivalent practical experience.
• Workday Pro Certification in at least one functional area (HCM, Recruiting, Compensation, Talent, Learning, Absence, etc.) preferred.
• Workday Integration Certification preferred.
• Experience with Workday Extend and Workday Studio strongly preferred.

Skills

Technical Expertise

• Workday HCM configuration, customization, integrations, security administration, and business process design.
• Strong integration expertise including EIB, Studio, Core Connectors, Cloud Connect, Workday Extend, PECI/PICOF, APIs, and web services (SOAP, REST, XML, XSLT, XPath).
• Experience with integration security, authentication protocols, reporting, analytics, calculated fields, RaaS, BIRT, and Prism Analytics.

Functional Expertise

• Strong knowledge of Core HCM, Talent Management, Recruiting, Onboarding, Performance Management, Compensation & Benefits, Absence & Time Tracking, Learning
• Strong problem-solving, communication, facilitation, training, and influencing skills.
• Ability to translate business requirements into scalable system solutions and drive user adoption
• Ownership & Accountability – Takes responsibility for issues through to resolution.
• Problem Solving – Diagnoses root causes and implements sustainable solutions.
• Service Orientation – Prioritises business needs and communicates effectively with stakeholders.
• Governance & Compliance – Adheres to change control, security, documentation, and operational standards.
• Collaboration – Works effectively across HR, IT, Finance, vendors, and business stakeholders.
• Adaptability & Resilience – Performs effectively under pressure and changing priorities.
• Continuous Improvement – Proactively improves processes, automation, system performance, and user experience.

Our Values

• Client Oriented
• Integrity
• Perseverance

We believe that diversity strengthens our organization and we welcome applications from individuals of all backgrounds and experiences. We want every candidate to perform at their best. If you need any reasonable adjustments during the application or interview process, please contact us at [e-mail] and we will work with you to meet your needs.