Work Place Coach

Emirates; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline seeks a coaching expert in Dubai to enhance training and development for junior staff in airport operations. The role focuses on developing skills to meet business objectives and improve customer service, with additional project involvement as required.

Benefits

Tax-free salary

Exclusive travel benefits, including flight and hotel discounts

Qualifications

• Experience in customer service roles within airport operations.
• Supervisory experience preferred, especially in Air Cargo.
• Fluency in English mandatory; Arabic skills desirable.

Responsibilities

• Contribute to review and development of role competencies.
• Identify learning objectives and coach junior staff.
• Prepare reports on the training and development progress.

Skills

Customer Service

Coaching

Communication

Mentoring

Leadership

Problem Solving

Job description

The purpose of this job is to act as an expert, coaching and contributing to the development of new and junior staff in various Emirates Group Business Units. With knowledge of the business objectives, the role holder will support staff to meet these objectives, contributing towards an exceptional customer service and operational experience. The role also involves involvement in relevant projects aligned with corporate goals.

Job Accountabilities

1. Contribute to the review of role competencies by leveraging experience and understanding of business objectives and operational roles. Identify new skill requirements and recommend ways to develop these competencies among staff.
2. Identify learning objectives, develop learning plans, and coach junior staff to develop skills necessary to meet identified competencies and achieve business objectives.
3. Review and assess the progress of junior staff through workplace observations. Recognize achievements, identify areas for further development, and provide regular progress reports to managers.
4. Utilize data gathering techniques to collect relevant information for decision-making. Prepare reports for management on the progress of training and development initiatives.
5. Identify and address barriers—work-related or personal—that may prevent staff from achieving their development goals, providing advice or referrals as needed.
6. Support various projects in line with business needs, such as National Recruitment and Development, New Joiner Liaison, and others, with scope expanding as the business grows.
7. Assess operational processes and systems to identify hindrances to staff meeting department objectives, and communicate improvement suggestions to relevant managers.
8. Provide coaching and briefings on policy, system, and process changes, ensuring staff and management are informed of relevant initiatives.
9. Coordinate with Emirates Aviation College to incorporate changes in mandatory training into workplace training plans, analyze training failure trends, and address them through coaching and mentoring.
10. Evaluate staff discrepancy trends and organize additional training to ensure full understanding of policies, systems, and procedures.

Qualifications & Experience

Experience in customer service roles within airport operations and in coaching (formal or informal) is required. Minimum experience in the Air Cargo Industry is essential. Supervisory experience across multiple Cargo Operations and customer service areas is preferred. Fluency in English is mandatory; Arabic language skills are desirable. Candidates should demonstrate excellent communication, mentoring, and leadership skills, along with knowledge of airline regulations, ICAO/IATA practices, and Air Cargo Systems (Skychain & CCS).

Salary & Benefits

Join us in Dubai for an attractive tax-free salary and exclusive travel benefits, including flight and hotel discounts worldwide.