Wholesale Technical Account Manager

Cubic Telecom is seeking an experienced Wholesale Technical Account Manager to act as the primary channel for managing projects and deliverables with mobile operators across the GCC region and beyond. The ideal candidate will have a strong background in working in the mobile network industry, with an in-depth understanding of mobile connectivity, including roaming, local MNO profiles, etc. This individual will excel at multitasking, ensuring seamless communication between internal Cubic telecom teams and mobile operator partners, and will play a pivotal role in tracking and managing deliverables and issues, ensuring that agreed timelines are met, and providing concise solutions for complex problems.

Responsibilities of this role:

• Build and maintain close relationship with MNO technical teams to represent Cubic.
• Understand Cubic connectivity solution in the MNOs under responsibility and support the OEM projects.
• Represent Wholesale team being a contributor into technical workshops with the MNOs and OEMs.
• Be the single-point-of contact for MNO related technical queries from sales, pre-sales, network team and product management.
• Contribute to selection of new MNO Partners and support new local profile and roaming solution deployments.
• Build a joint 18 month technical roadmap with MNO partners and Product Management.

Assist

• Pre-sales and commercial team in RfPs with MNO specific responses, technical nuances and customer meetings, and assist MNO Partnership Director(s) with costing of technical deliveries of MNO Partners.
• Program and Project Managers with OEM rollouts.
• MNO Partnership Director(s) and Cubic Service Manager(s) with QBRs and managing technical escalations to and from MNOs.
• Analyse the technical impacts of regulations and their technical feasibility and solution requirements/design.
• Maintain technical MNO parameters in Cubic knowledge base (Hubspot).

Technical Account Management & Delivery:

• Serve as the primary technical account management interface between internal teams and mobile operators, ensuring projects are executed efficiently and within defined timelines.
• Track project deliverables and ensure alignment of requirements and expectations with the mobile operator partners.
• Provide project support towards the Mobile Operators for projects managed by other teams and escalations, including communication to senior management.
• Monitor and resolve any project-related issues or bottlenecks, escalating as necessary.

Stakeholder Communication:

• Collaborate with internal and external stakeholders to present complex issues and solutions clearly and concisely.
• Maintain open lines of communication with mobile operators, providing regular updates on project progress and issue resolution.
• Develop and maintain strong, trust-based relationships with technical and business stakeholders.
• Understand the mobile operators solutions as well as the organisation.
• Identify opportunities for product or service improvements and communicate them to internal stakeholders.

Issue Tracking & Accountability:

• Maintain a detailed log of issues, deliverables, and their respective owners.
• Ensure clear ownership of tasks and follow-up to guarantee resolution and accountability.

Technical Expertise:

• Leverage knowledge of mobile networks and connectivity solutions to support effective technical account management.
• Act as a trusted technical advisor to mobile operators, facilitating understanding of complex network requirements and solutions.
• Serve as the technical point of contact for mobile operator clients within the required region(s).

Process Optimization:

• Identify areas for process improvement in project delivery and account management and implement best practices to enhance efficiency and collaboration.

Desired Candidate Profile

Essential Experience and Qualifications

Technical Account Management Experience

• At least 7+ years of experience in technical account management, Program management or a related role, preferably within the telecommunications or mobile operator sector.
• Proactive and results-driven approach.
• Demonstrated ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
• Strong analytical skills to anticipate challenges and identify opportunities.
• Team player who collaborates effectively across technical and non-technical teams.
• Strong organizational skills with a proactive approach to tracking deliverables and ensuring ownership of tasks.
• Cultural awareness and familiarity with regional market dynamics in the GCC and wider Middle east region is required.

Industry Knowledge:

• Strong understanding of mobile networks, connectivity solutions, roaming, and local profiles.

Technical Skills:

• Understanding of MNO connectivity solutions is a must preferably in IoT space solutions.
• Ability to understand and communicate technical details effectively.
• Familiarity with project management tools and methodologies is a plus.
• Up to date knowledge with the latest technologies and trends in mobile networks, including 5G, VoLTE and IoT/M2M.

Communication Skills:

• Exceptional communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
• Strong interpersonal skills with the ability to manage relationships with diverse stakeholders.

Desired Qualifications

• Education:
• Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field.
• PMP or equivalent project management certification is a plus but not essential.

What We Offer

• Opportunity to work with leading mobile operators across the GCC region and beyond.
• A dynamic and challenging role in a fast-growing sector.
• Competitive compensation and benefits package.
• Professional growth opportunities in a collaborative and supportive environment.
• 25 days annual leave (pro-rated) + 2 company days.
• Health Insurance.
• Pension Contribution.
• ESOP.
• Learning and Development Supports.
• Bits & Bobs days (paid half day every quarter to get your Bits & Bobs completed).
• Bike to work scheme.
• Sports and Social Club.

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.