WFM Manager

Emirates NBD Bank (PJSC); United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Workforce Management Manager to lead staffing strategies and enhance service delivery. This role involves collaborating with key stakeholders to optimize processes and ensure service excellence. With a strong emphasis on employee wellbeing and career growth, this innovative firm offers competitive salaries and a supportive work environment. If you are passionate about workforce management and have a solid background in banking, this opportunity could be your next career milestone.

Benefits

Competitive salary package

Strong work-life balance

World-class Learning & Development

Generous annual leave

Comprehensive Private Healthcare

Preferential banking facilities

Qualifications

• Minimum 10 years of experience in Workforce Management.
• Exposure to Banking domain is required.
• Basic Certification in Lean or Business Analytics is a plus.

Responsibilities

• Plan and execute staffing allocation to meet service level objectives.
• Identify and revise processes for continuous improvement.
• Monitor workforce management system for compliance and reporting.

Skills

Workforce Management (WFM)

Stakeholder Management

Process Improvement

Collaboration

Analytical Skills

Education

Bachelor in Math

Bachelor in Science

Bachelor in Computer Science

Bachelor in Engineering

Bachelor in Business

Bachelor in Finance

Tools

Genesys

Nice

Verint

Job description

Bachelors in Computer Application, Bachelor of Science, Bachelor of Business Administration, Bachelor of Arts(Maths)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operateLiv,the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

What You Will Be Doing

• Plan and execute appropriate staffing allocation and availability of staff to achieve service level objectives.
• Identify, amend, and revise processes facilitating a culture of continuous improvement with a long-term focus.
• Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met.
• Generate ideas for process and service improvement planning.
• Monitor workforce management system and enhance reporting capabilities to deliver analysis on adherence/compliance to schedules.
• Collaborate effectively to ensure team goals are achieved by providing input into decision making and problem solving.
• Actively contribute to creating a culture of service excellence.

Desired Candidate Profile

What We Are Looking For

• Graduate in Math, Science, Computer Science, Engineering, Business, Finance etc.
• Min. 10 years of experience in WFM
• Exposure to Banking domain
• Good knowledge of WFM tools (Genesys, Nice or Verint)
• Effective collaboration with the team and stakeholder
• Basic Certification in Lean, Business Analytics
• Basic Certification from COPC/ SWPP related to Workforce Management

What We Offer You

• Competitive salary package.
• Strong emphasis on work-life balance and employee wellbeing.
• Access to world-class Learning & Development platforms for career growth.
• Generous annual leave and comprehensive Private Healthcare coverage.
• Preferential banking facilities for employees.

Employment Type

Full Time

Company Industry

• Banking
• Broking

Department / Functional Area

• HR
• Human Relations
• Industrial Relations

Keywords

• WFM Manager
• WFM Specialist Manager
• Compliance Management
• Resource Planning Manager
• Staffing Allocation
• Workforce Management
• Workforce Planning

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Emirates NBD Bank (PJSC)

Emirates NBD Bank PJSC is Dubai's government-owned bank and is one of the largest banking groups in the Middle East in terms of assets.