Wellness Host

One Palm at Jumeirah - Dorchester Collection; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand in the United Arab Emirates is looking for a Wellness Host. The role emphasizes creating exceptional guest experiences and promoting a culture of inclusivity. Ideal candidates are empathetic, resilient, and guest-centric, with prior experience in similar roles preferred. This position offers a competitive salary and various benefits, including paid accommodation and medical insurance.

Benefits

Competitive Salary Package

Complimentary stays at sister hotels

50% off dining

Medical Insurance

Life Insurance

Housing and Transportation provided

Annual Social Events

Qualifications

• Prior experience as Wellness Host preferred.
• Able to communicate comfortably in English.
• High level of resilience and a spirit of generosity.

Responsibilities

• Create and promote company culture of 'We Care'.
• Welcome residents and visitors professionally.
• Provide positive first impressions of the hotel.
• Communicate with other departments for alignment.

Skills

High empathy

Guest centricity

Communication skills

Problem solver

Culturally aware

Job description

Overview

One Palm at Jumeirah - Dorchester Collection

Division & Department: Rooms - Guest Services

Job Title: Wellness Host

Contract Type: Permanent

Status: Full time

Position Overview

We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Wellness Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

#LI-DNP

What you'll get

As a Wellness Host at One at Palm Jumeirah managed by Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay once a year at each hotel!
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotel.
• Medical Insurance
• Life Insurance
• Housing and Transportation provided by the hotel.
• Uniform & Annual Social Events

What you'll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will welcome and greet residents, their family members and visitors in a professional, courteous manner to ensure our residents receive nothing but the best experience.
• Provide all passers-by and visitors with a positive first impression of the hotel and residences.
• Demonstrate a complete understanding of the hotel’s and residence’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Wellness Host you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Wellness Host must communicate with other departments in order to ensure the alignment remains.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Wellness Host is preferred. High level of English and additional languages is an advantage.

Job Location

United Arab Emirates

Location

Required languages

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2024-5197

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