Wellness Concierge, SIRO One Za'abeel

SIRO Hotels; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

SIRO Hotels in Dubai is seeking a dynamic Concierge, Front Office, Fitness & Recovery Lab professional to deliver a seamless, high-energy guest journey across arrival, stay, fitness, wellness, and departure.

You will guide guests through SIRO’s fitness and recovery offerings, acting as an ambassador for the SIRO experience with strong local knowledge and excellent communication skills.

Responsibilities

• Concierge & Front Office Guest Services
• Welcome guests warmly and create a positive first impression aligned with SIRO service standards
• Assist with arrivals, departures, guest requests, luggage, transportation, and general Front Office support
• Provide personalized dining, entertainment, shopping, and local experience recommendations
• Explain fitness and recovery lab facilities, equipment, programs, classes, and procedures
• Arrange restaurant reservations, transportation, tickets, experiences, and guest requests
• Maintain knowledge of hotel facilities, services, hours, events, and activities
• Coordinate with Personal Trainers, Fitness Coaches, and Therapists to match guests with services
• Provide information about group classes, training, recovery sessions, and wellness offerings
• Maintain awareness of facility capacity and guest preferences
• Anticipate guest needs and offer relevant services and experiences
• Build relationships with guests, recognize VIPs, and handle concerns professionally
• Record guest preferences and ensure proper handovers between shifts
• Support Front Office during peak periods and assist lobby operations

Job description

Key Duties And Responsibilities

Concierge & Front Office Guest Services

( 21121 )
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

Job Summary

The Concierge, Front Office, Fitness & Recovery Lab is a multi-functional guest experience role responsible for creating a seamless, personalized, and high-energy journey for SIRO guests across arrival, stay, fitness, recovery, wellness, and departure. The role combines traditional concierge and Front Office guest services with the ability to confidently guide guests through SIRO’s fitness, recovery and wellness offerings. The colleague acts as a knowledgeable ambassador of the SIRO experience, helping guests make the most of the hotel’s facilities, programs, treatments, and services. This role requires a highly energetic, service-oriented individual with excellent communication skills, strong local knowledge, and a genuine interest in fitness, performance, recovery, and well-being.

Key Duties And Responsibilities

Concierge & Front Office Guest Services

• Welcome guests warmly and create a positive first impression aligned with SIRO service standards.
• Assist with arrivals, departures, guest requests, luggage, transportation, and general Front Office support.
• Provide personalized recommendations for dining, entertainment, shopping, activities, transportation, and local experiences.
• Explain available fitness and recovery lab facilities, equipment, programs, classes, training services, and operating procedures.
• Arrange restaurant reservations, transportation, tickets, experiences, and other guest requests.
• Maintain detailed knowledge of hotel facilities, services, operating hours, events, and daily activities.
• Coordinate with Personal Trainers, Fitness Coaches, and Therapist specialists to match guests with appropriate services.
• Provide information about group classes, personal training, performance assessments, recovery sessions, and other fitness offerings.
• Maintain awareness of facility capacity, schedules, bookings, and guest preferences.
• Anticipate guest needs and proactively offer relevant services and experiences.
• Build strong relationships with guests and recognize repeat, VIP, and high-value guests.
• Handle guest concerns professionally and coordinate with relevant departments to ensure timely resolution.
• Maintain accurate guest information, preferences, requests, and follow-up actions.
• Support the Front Office team during peak periods and assist with lobby operations as required.

Guest Journey & Personalization

• Act as a single point of contact for guests seeking support across Front Office, Fitness, Spa, Recovery, and hotel experiences.
• Understand each guest's purpose of stay, preferences, fitness interests, and wellness goals where voluntarily shared.
• Create personalized recommendations that connect different elements of the SIRO experience.
• Encourage guests to discover relevant hotel services without being overly sales-driven.
• Follow up on requests to ensure they have been completed to the guest's satisfaction.
• Record relevant guest preferences and ensure appropriate handover between shifts and departments.
• Create memorable moments by anticipating needs and proactively identifying opportunities for personalization.

Revenue & Upselling

• Promote relevant hotel, fitness, recovery, and wellness experiences.
• Identify opportunities to increase participation in classes, treatments, training, recovery sessions, and other paid experiences.
• Explain services accurately and confidently, focusing on guest needs and benefits.
• Support the achievement of departmental revenue and conversion targets.
• Work with the Front Office, Fitness, Recovery, and Revenue teams to identify commercial opportunities.
• Ensure all upselling is authentic, personalized, and consistent with the SIRO guest experience.

Key Performance Indicators

Performance May