Wellness Centre Manager - Arabic Speaker (Dubai)

The Greater Change; Dubai; On-site; AED 167,000 - 223,000; Full time

Job summary

The Greater Change in Dubai is seeking an experienced Wellness Centre Manager to oversee daily operations of a premium wellness centre. You will lead staff, manage practitioners and ensure exceptional client experiences while supporting commercial performance.

Ideal candidates have proven experience in wellness hospitality, strong people management, and Arabic language proficiency to engage with a diverse client base, while upholding high service standards in a premium environment.

Qualifications

• Proven experience managing a wellness centre, spa, health club or similar customer-facing business.
• Strong operational and people-management experience.
• Excellent customer service and relationship-management skills.
• Strong commercial awareness with experience managing revenue, KPIs and business performance.
• Experience managing multidisciplinary teams and/or independent practitioners.
• Excellent communication, organisation and problem-solving skills.
• Arabic speaker is mandatory.
• Previous UAE experience strongly preferred.

Responsibilities

• Oversee day-to-day operations of the wellness centre.
• Lead, supervise and coordinate staff and practitioners.
• Maintain high service standards and client experience.
• Manage client appointments, bookings and centre activities.
• Coordinate with practitioners and optimise service utilisation.
• Handle client inquiries, feedback and complaints.
• Monitor KPIs like revenue, bookings and retention.
• Prepare operational and performance reports for management.
• Ensure compliance with policies and UAE regulations.

Skills

Operational management

People management

Customer service

Communication skills

Problem-solving

Arabic language

Commercial awareness

Job description

The Greater Change in Dubai is seeking an experienced Wellness Centre Manager to oversee daily operations of a premium wellness centre. You will lead staff, manage practitioners and ensure exceptional client experiences while supporting commercial performance.

Ideal candidates have proven experience in wellness hospitality, strong people management, and Arabic language proficiency to engage with a diverse client base, while upholding high service standards in a premium environment.