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Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to ensure a seamless experience for all guests. In this role, you will be responsible for processing check-ins and checkouts, managing guest inquiries, and maintaining a professional atmosphere. Your ability to communicate effectively and address guests' needs will be crucial in creating memorable experiences. Join a team that values diversity and fosters a welcoming environment where your contributions will be recognized and appreciated. This position offers a unique opportunity to grow in the hospitality industry while providing exceptional service to guests from around the world.

Qualifications

• High school diploma or equivalent required.
• No related work or supervisory experience needed.

Responsibilities

• Process guest check-ins and checkouts efficiently.
• Coordinate with Housekeeping and assist guests with inquiries.

Skills

Guest Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all checkouts, including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals and departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and travelers' checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Required Experience:

Unclear Seniority