Water Treatment Service Supervisor - Electro-Mechanical

MENA-Water; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in water treatment seeks a Technical Support Specialist to enhance customer experience by diagnosing and repairing electro-mechanical systems. This role involves maintenance, customer service, and training, requiring a strong background in engineering and hands-on experience. Ideal candidates will demonstrate technical proficiency and a customer-centric approach in the water treatment industry.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Relevant engineering degree required.

Responsibilities

• Serve as primary contact for customer inquiries and technical assistance.
• Perform routine maintenance and emergency repairs on equipment.
• Provide training and guidance to customers and junior technicians.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Diploma or degree in Electro-mechanical Engineering

Diploma or degree in Electrical Engineering

Related field

Job description

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electro-mechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electro-mechanical systems, applying new knowledge to improve service efficiency.
  
  

Key Generic Skills

• Technical Skills: Proficiency in diagnosing and repairing electro-mechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.
  
  

Qualification & Experience

• Minimum Qualifications: Diploma or degree in Electro-mechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.