Watch Manager - UAE (Talent Pool)

Serco; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading organization in the Middle East is seeking a Watch Manager for Fire & Rescue services. The role involves overseeing firefighting operations, managing a team, and ensuring compliance with ICAO standards. Ideal candidates will have significant experience in fire & rescue services, leadership skills, and relevant certifications. Join Serco to make a difference and be part of a values-driven organization.

Benefits

Competitive pay

Medical and life insurance

Generous leave benefits

Annual airfare allowance

Career development opportunities

Qualifications

• 5+ years in fire & rescue services, including 5 years in a supervisory role.
• Certification as AIRFIELD FIRE CONTROLLER or equivalent qualifications.
• Valid heavy vehicle operator license and ability to obtain UAE license.

Responsibilities

• Assumes the role of Incident Commander during firefighting and rescue operations.
• Leads and manages the crew during incidents.
• Conducts tests, drills, and exercises to ensure operational readiness.

Skills

Team Management

Communication

Leadership

Organization

Time Management

Prioritization

Education

12 years of formal education or a university degree in a fire & rescue-related field

Job description

Watch Manager - Talent Pool (Fire & Rescue)

Make a difference every day

We are a multinational organization with a global team of colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfill our purpose of impacting a better future by "Bringing National Visions to Life".

We are currently hiring Watch Managers (Fire & Rescue) responsible for managing and overseeing their watch (shift) in providing Rescue & Firefighting Services (RFFS), including but not limited to: ARFF services to designated airfields per ICAO Category standards, and SRFF services for incidents like fires, emergencies, storms, gas leaks, and more. Act as the Fire and Rescue SME for contract management as required.

The ideal candidate should have team management skills, the ability to perform various tasks, work under pressure, and possess excellent communication, organization, time management, prioritization, and leadership skills.

Serco is talent pooling for upcoming opportunities. Join our talent pool for consideration in future roles within our organization.

Key Accountabilities

1. Assumes the role of Incident Commander.
2. Leads/manages the crew of assigned vehicle(s) or equipment(s) during firefighting, rescue, or other duties.
3. Coordinates vehicle positioning, crew deployment, and manages tasks during incidents.
4. Operates vehicle radio communications and coordinates with other emergency services.
5. Maintains communication with control tower and fire control room for clearances and incident updates.
6. Supervises vehicle water and agent/media tank replenishment.
7. Ensures ongoing fire training for RFFS and ADF base personnel.
8. Manages RFFS personnel vehicle manning, watch/shift duties, and rostering.
9. Conducts tests, drills, and exercises to ensure operational readiness.
10. Monitors daily vehicle and equipment serviceability and reports defects.
11. Records incidents accurately in station logbooks.
12. Supervises station duties to maintain safety and cleanliness.
13. Provides SME advice for SOPs, work instructions, and fire service documentation.
14. Prepares reports and other documentation as needed.
15. Performs additional duties as assigned by line management.

Specific Requirements

• 5+ years in fire & rescue services, including 5 years in a supervisory role at ICAO Category 6 airfield or above; at least 3 of the last 5 years in an equivalent position.
• Negative Vetting Level 1 (NV1) security clearance or equivalent.
• Military firefighting experience.
• Valid heavy vehicle operator license and ability to obtain UAE license.
• 12 years of formal education or a university degree in a fire & rescue-related field.
• Certification as AIRFIELD FIRE CONTROLLER or equivalent qualifications as per ICAO/NFPA standards.
• First Aid / Basic Life Support Certification.
• Certified ‘Medically Fit’ for the role.

What’s in it for you?

Our core values drive us, and we offer a comprehensive reward package including competitive pay, allowances, medical and life insurance, generous leave benefits, annual airfare allowance, a safety-first culture, wellbeing programs, and career development opportunities.

Join Us

We embrace diversity and are committed to equal employment opportunities, fostering an inclusive environment where everyone can thrive. Join Serco and be part of a values-driven organization that invests in its employees’ development and well-being, offering a rewarding career.

Serco is committed to Zero Harm and ensuring the safety of all employees.