Warranty Executive | Al-Futtaim Automotive | Trading Enterprises

Robinson & Co (Singapore) Pte Ltd; United Arab Emirates; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive company in the UAE is hiring a Warranty Executive to support service staff with warranty claims and reconciliation processes. The role requires strong interpersonal skills and automotive experience, offering a dynamic work environment and opportunities for career growth.

Qualifications

• 2-3 years’ experience in a similar role (Automotive experience preferred).
• Excellent communication (written and spoken) and interpersonal skills.

Responsibilities

• Assist branches' service staff with warranty-related issues.
• Liaise with Aftersales, Finance & EIT to reconcile warranty GL accounts.
• Timely submission of warranty claims in Principal portals.

Skills

Interpersonal skills

Proficient in Microsoft Excel

Job description

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Warranty Executive | Al-Futtaim Automotive | Trading Enterprises

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The primary focus of this role is to provide front line support staff with warranty support, verify & validate all warranty claims before submission to principal portal for reimbursement, ensure master data is up to date for GL (general ledger) account reconciliation, and review of processes with an intention to make them easier and faster (Operations and Systems).

What you will do:

• Assist all branches' service staff by answering their queries and resolving their warranty related issues
• Liaise with other counterparts of the company from Aftersales, Finance & EIT to reconcile warranty GL accounts
• Timely submission of warranty claims in Principal portals
• Liaise with Principals on pre-approval requisitions created by Aftersales business locations
• Ensure Aftersales business locations adherence to warranty guidelines & policies
• Conduct internal warranty audits periodically & implement action plans to enhance process & policies
• Submission of warranty invoices to manufacturer for settlement

Required skills to be successful

• Interpersonal skills
• Proficient in Microsoft Excel

About the team:

In this role, you will be working in a fast paced and dynamic environment reporting directly to the Warranty Manager.

What equips you for the role:

• 2-3 years’ experience in the same or similar role (Automotive experience is preferred)
• Excellent communication (written and spoken) and Interpersonal skills

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.