Warehouse Supervisor (SAP EWM Consultant)

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global well-being company is seeking a SAP EWM Support Specialist to act as the first line of support for system issues in the warehouse. The role involves troubleshooting operational issues, managing change requests, and ensuring effective communication between warehouse operations and IT teams. Candidates should have experience with SAP EWM and strong analytical skills to evaluate and document system changes.

Qualifications

• Experience with SAP EWM system support.
• Ability to analyze operational requirements.
• Strong communication skills for stakeholder interaction.

Responsibilities

• Act as the first line of support for SAP EWM-related system issues.
• Gather and analyze operational requirements from warehouse stakeholders.
• Provide training or coaching to warehouse users on SAP EWM functionalities.

Skills

Troubleshooting

Communication

Negotiation

Documentation

Tools

SAP EWM

Job description

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role

1. System Issue Resolution

• Act as the first line of support for SAP EWM-related system issues in the warehouse.
• Troubleshoot and resolve day-to-day operational issues affecting picking, packing, shipping, receiving, and inventory movements.
• Document and track incidents with root cause analysis and resolution.

Change Request Management

• Gather and analyze operational requirements from warehouse stakeholders.
• Translate business needs into functional change requests or enhancements for IT.
• Ensure proper documentation and prioritization of change requests.

Feasibility Analysis & Negotiation

• Evaluate the feasibility of proposed changes in SAP EWM from both business and technical perspectives.
• Collaborate and negotiate with IT teams on timelines, technical constraints, and resource availability.
• Act as a bridge between warehouse operations and IT to align expectations and solutions.

Functional Documentation

• Maintain up-to-date functional specifications, process flows, and SOPs (Standard Operating Procedures).
• Provide test scripts and support user acceptance testing (UAT) for new functionalities or changes.

Stakeholder Communication

• Communicate effectively with warehouse supervisors, operations managers, and IT teams.
• Present system updates, change statuses, and solution roadmaps clearly and concisely.

Training & Knowledge Sharing

• Provide training or coaching to warehouse users on SAP EWM functionalities.
• Support continuous improvement initiatives and system best practices.r