Warehouse Supervisor (SAP EWM Consultant)

GMG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global well-being company in Dubai is seeking a System Support Specialist to provide first-line support for SAP EWM-related issues, manage change requests, and facilitate communication between operations and IT teams. The ideal candidate should have strong troubleshooting skills, effective communication abilities, and must be experienced in system documentation and stakeholder engagement. This role offers the opportunity to contribute to operational improvements and system best practices.

Qualifications

• Experience in system issue resolution, particularly with SAP EWM.
• Ability to gather and analyze operational requirements.
• Strong negotiation skills with IT teams.

Responsibilities

• Provide first line support for SAP EWM-related system issues.
• Document incidents and perform root cause analysis.
• Manage change requests and ensure proper documentation.

Skills

SAP EWM knowledge

Troubleshooting

Communication

Analytical skills

Job description

Overview

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health and GMG Consumer Goods. Under the ownership and management of the Baker family it has become a leading global company affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa and Asia GMG has introduced more than 120 brands into its markets.

About the role

• System Issue Resolution
  • Act as the first line of support for SAP EWM-related system issues in the warehouse.
  • Troubleshoot and resolve day-to-day operational issues affecting picking, packing, shipping, receiving and inventory movements.
  • Document and track incidents with root cause analysis and resolution.
• Change Request Management
  • Gather and analyze operational requirements from warehouse stakeholders.
  • Translate business needs into functional change requests or enhancements for IT.
  • Ensure proper documentation and prioritization of change requests.
• Feasibility Analysis & Negotiation
  • Evaluate the feasibility of proposed changes in SAP EWM from both business and technical perspectives.
  • Collaborate and negotiate with IT teams on timelines, technical constraints and resource availability.
  • Act as a bridge between warehouse operations and IT to align expectations and solutions.
• Functional Documentation
  • Maintain up-to-date functional specifications, process flows and SOPs (Standard Operating Procedures).
  • Provide test scripts and support user acceptance testing (UAT) for new functionalities or changes.
• Stakeholder Communication
  • Communicate effectively with warehouse supervisors, operations managers and IT teams.
  • Present system updates, change statuses and solution roadmaps clearly and concisely.
• Training & Knowledge Sharing
  • Provide training or coaching to warehouse users on SAP EWM functionalities.
  • Support continuous improvement initiatives and system best practices.