Warehouse Coordinator

Description

Medica Group is a partner of choice for aesthetic medicine solutions and technologies. We represent leading companies in the fields of aesthetic, medical equipment, and skin products across MENA and Southeast Asia.

Our 200 multicultural employees are passionate about improving people's lives by addressing various skin and body needs. Our environment fosters forward thinking, innovation, and creativity in the distribution, marketing, and sales of aesthetic and medical equipment, face and body solutions, and digital dentistry. We hire talented individuals who can thrive on responsibility, develop, and grow their careers.

Role Summary

The Warehouse Coordinator will be responsible for monitoring and managing inbound and outbound deliveries locally and regionally, ensuring a smooth workflow in invoicing and order/shipment transportation.

Job Responsibilities

• Coordinate and follow up on inbound and outbound activities, including mentoring Tatmeen portal requirements daily.
• Communicate shipping status updates to clients and the sales team.
• Handle delays, mis-dispatches, or incidents efficiently, limiting damages and extra costs.
• Liaise with stakeholders (customers, sub-distributors, sales managers, production units, logistics personnel) to meet and exceed expectations.
• Prepare quotes, invoices, and delivery orders using the company's ERP systems (SAP, CRM) promptly.
• Verify and validate invoice content according to requirements and resolve any discrepancies.
• Coordinate with the project controller to ensure document compliance with contracts.
• Ensure adherence to regulatory and authority requirements.
• Communicate with third-party logistics providers (3PL) regarding shipping and order preparation.
• Raise RMAs (Returns Management Authorization) and faulty product requests, notifying relevant parties of pending returns.
• Address product or service issues by clarifying customer complaints, identifying causes, proposing solutions, and following up to ensure resolution.

Qualifications

• Bachelor's degree in Business Management, Supply Chain, or related field.
• Experience in shipping aesthetic products and medical equipment is advantageous.
• Experience with shipping processes and invoicing is a plus.
• Proficiency in Microsoft Excel.
• Strong problem-solving skills.
• Ability to negotiate effectively with vendors, suppliers, shipping companies, and stakeholders to ensure quality service.
• Strong analytical skills.
• Excellent written and verbal communication skills in English.

Experience

• Minimum 1-3 years of proven experience in a similar role.