Waitress - Club Lounge

Sofitel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel is seeking motivated F&B service staff to ensure exceptional guest experiences. The ideal candidate should possess strong communication skills, a focus on customer satisfaction, and a keen attention to detail. This role involves serving food and beverages, managing cash, and collaborating with team members to create a pleasant dining environment.

Qualifications

• Minimum 1-year food and beverage serving experience.
• Well presented and professionally groomed.
• Able to handle cash effectively.

Responsibilities

• Provide prompt and courteous F&B service to guests.
• Maintain cleanliness and orderliness in the restaurant.
• Utilize the POS system for sales and checks.

Skills

Communication

Customer Contact Skills

Problem Resolution Skills

F&B Product Knowledge

Attention to Detail

Education

Secondary Education

Job description

To provide prompt and courteous F&B service to the Hotel s guests.

KEY ROLES & RESPONSIBILITIES

• Read daily events, to acknowledge any VIP s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed

Desired Candidate Profile

Qualifications

PERSONAL ATTRIBUTES

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience

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