Waitress

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to join their team. This role involves providing exceptional service in a dynamic environment, ensuring guest satisfaction, and maintaining high standards of hygiene and appearance. The ideal candidate will possess a diploma or degree in hospitality and have a passion for delivering quality service. With opportunities for growth and development, this position offers a chance to thrive in a supportive and vibrant workplace. If you are enthusiastic about hospitality and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Diploma or degree in vocational hospitality required.
• Fresher or 1 year experience in a 4-5 star hotel preferred.

Responsibilities

• Provide courteous and efficient service at all times.
• Ensure cleanliness and organization of the work area.
• Handle guest inquiries and maintain good customer relationships.

Skills

Customer Service

Food & Beverage Knowledge

Flexibility

Professional Appearance

Education

Diploma in Hospitality

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

MAIN DUTIES AND RESPONSIBILITIES:

1. To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.
2. To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
3. To carry out any other reasonable duties and responsibilities as assigned.
4. To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
5. To perform opening and closing procedures established for the place of work as assigned.
6. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
7. To provide high standard of quality and efficient/friendly service as per Standard Operational Procedures.
8. To ensure that the place of work and surrounding area is kept clean and organized at all times.
9. To handle guest enquiries in a courteous and efficient manner.
10. To establish a rapport with guests maintaining good customer relationship.
11. To monitor operating supplies and reduce spoilage and wastage.
12. To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.
13. To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
14. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
15. To provide friendly, courteous and professional service at all times.
16. To maintain good working relationships with colleagues and all other departments.
17. To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
18. To comply with local legislation as required.
19. To respond to any changes in the department as dictated by the needs of the hotel.
20. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
21. To attend training and meetings as and when required.

Desired Candidate Profile

Qualifications

Diploma or degree in vocational hospitality, fresher or 1 year experience in 4-5 star hotel.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk