WaiterWaitress - The Gallery

Dorchester Collection; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Waiter/Waitress to join their vibrant team in Dubai. This role offers a unique opportunity to be part of a community that values diversity and inclusion, ensuring every guest receives an extraordinary experience. As a member of this talented team, you will be responsible for creating memorable moments for guests while upholding the highest standards of service. With world-class development opportunities and a supportive environment, you will thrive and grow in your career. If you have a passion for service and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast at sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Qualifications

• Strong communication skills and a passion for customer service are essential.
• Experience in luxury hotels and restaurants in the Middle East is preferred.

Responsibilities

• Responsible for day-to-day operations ensuring guests receive the best experience.
• Greet guests, present menus, and upsell items to maximize guest satisfaction.

Skills

Customer Service

Communication Skills

Team Leadership

Attention to Detail

Interpersonal Skills

Education

Professional Certification or Hotel School Diploma

Job description

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference Hotel
The Lana Dorchester Collection

Division & Department
Food & Beverage Restaurant

Job Title
Waiter/Waitress The Gallery

Contract Type
Permanent

Status
Full time

Position Overview
We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity. When submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you'll get
As a Waiter at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do
You'll love what you do and take pride in delighting our guests:

• You will be jointly responsible for the day to day operations of the assigned outlet to ensure our guests receive nothing but the best experience.
• You will be in charge of warmly greeting guests assigned to your area of the restaurant presenting the menu recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
• You will also be in charge of setting up and preparing the outlet for service as well as packing it down with care after service has concluded whilst supporting the captains and other team members by ensuring there is always sufficient equipment polished and ready to go for service food and beverages are run to tables in a timely fashion and tables are always set at a perfect standard.
• Serving others is your passion you will ensuring the outlet is in immaculate condition and all service standards are adhered to.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a Waiter you'll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded simultaneously all costs are controlled within preset budgets including beverage cost and other expenses.
• By taking part in a daily team briefing preservice you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings.

The items shared are the essence of a day in the life of a Waiter but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring
You'll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.

• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail-oriented and hands-on team player with strong interpersonal skills you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic Italian French Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location
United Arab Emirates

Location
Dubai