WaiterWaitress -In Room Dining

Dorchester Collection; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate Waiter/Waitress for its In Room Dining service. This role offers a unique opportunity to be part of a talented community that prioritizes extraordinary guest experiences. You will be responsible for ensuring guests receive the best service, from taking orders to delivering food and beverages with precision. The position promises a supportive environment with world-class development opportunities, allowing you to grow and thrive in the hospitality industry. Join a team where your unique personality and passion will shine, and help create memorable experiences for guests in a luxurious setting.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary Stays with Breakfast

50% Off at Bars and Restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company Provided Transportation

Qualifications

• Strong customer service ethic with excellent communication skills.
• Relevant certification or diploma with experience in luxury hotels.

Responsibilities

• Ensure exceptional guest experience in the In Room Dining area.
• Accurately take and process guest orders, delivering promptly.

Skills

Customer Service

Communication Skills

Team Leadership

Attention to Detail

Education

Professional Certification

Hotel School Diploma

Job description

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

If you need us to do anything to support you during the recruitment process such as adjustments to how you apply, alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process.

Reference Hotel: The Lana Dorchester Collection

Division & Department: Food & Beverage In Room Dining

Job Title: Waiter/Waitress In Room Dining

Contract Type: Permanent

Status: Full time

Position Overview: We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history, glamour, and stories which provide the perfect stage for our people, our Legends to live our vision Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

When submitting your application please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Waiter In Room Dining you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you'll get:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do:

• You will be jointly responsible for the day-to-day operations of the In Room Dining area to ensure our guests receive nothing but the best experience.
• Take and process guest orders accurately and efficiently via phone or in-person.
• Deliver food and beverages promptly while ensuring presentation and quality meet the hotel standards.
• Set up and serve in-room dining orders with precision ensuring guest preferences are met.
• Handle guest inquiries and requests professionally ensuring the highest level of satisfaction.
• Monitor and anticipate guest needs providing recommendations and personalized service.
• You are aware of revenue targets and assist in ensuring these are achieved and exceeded; simultaneously all costs are controlled within preset budgets including beverage cost and other expenses.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Waiter, you’ll have the opportunity to bring these to life and continue to create our legacy.
• By taking part in a daily team briefing pre-service you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures, and fittings.

The items shared are the essence of a day in the life of a Waiter In Room Dining but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring:

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish, or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location: United Arab Emirates

Location: Dubai