waiterss / waiter

Al Tayer Group; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated individuals to provide top-notch customer service. In this role, you will attend to customer tables, ensuring a positive experience that exceeds expectations. Your responsibilities will include taking and processing orders, maintaining high standards of cleanliness, and managing the setup of tables. This position requires a passion for the hospitality industry and strong communication skills. Join a dynamic team where your contributions will enhance customer satisfaction and drive sales success.

Qualifications

• 2 years of relevant experience in the catering industry.
• Able to communicate in English (verbal, reading, and writing).

Responsibilities

• Provide exceptional customer service to ensure satisfaction.
• Process customer orders accurately and in a timely manner.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Communication Skills

Attention to Detail

Time Management

Education

Certification in Food and Beverage / Catering

Job description

To attend to customer tables and to maximise sales by providing exceptional customer service in a professional and efficient manner to all guests to ensure customer satisfaction.

Functional Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed expectations.
• Take and process customer orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.
• Maintain cleanliness and hygiene standards.
• Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards.
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.

Key Performance Indicators (KPIs):

• Adherence to work standards / operating standards (e.g., hygiene, cleanliness, discipline, etc.)
• Timely completion / achievement of assigned work / targets.

Education:

• Certification in Food and Beverage / Catering would be an advantage.

Experience:

• 2 years of relevant experience in the catering industry.

Functional Skills:

• Able to communicate in English (verbal, reading, and writing).
• Interest and enthusiasm for the hospitality industry.