Waiter / Waitress - Waldorf Astoria Ras Al Khaimah

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Waiter/Waitress to join their team. In this dynamic role, you will provide exceptional service to guests, ensuring their dining experience is memorable and enjoyable. Your responsibilities will include managing bar shifts, maintaining cleanliness, and maximizing revenue through upselling. This position offers the opportunity to work in a prestigious environment where your contributions to guest satisfaction are valued. If you have a passion for hospitality and a commitment to excellence, this is the perfect opportunity for you to shine.

Qualifications

• Experience in customer service in a supervisory role is essential.
• Strong leadership and communication skills are a must.

Responsibilities

• Provide food and drinks to guests efficiently and according to standards.
• Maintain cleanliness of bar and equipment, ensuring health and safety.

Skills

Customer Service

Leadership

Interpersonal Skills

Communication Skills

Ability to Work Under Pressure

Job description

Job Number : HOT0ATNT)

Work Locations:

Waldorf Astoria Ras Al Khaimah
Vienna Street
Ras Al Khaimah 99999

A Waiter / Waitress is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.

What will I be doing?

As a Waiter / Waitress, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
• Use every possible opportunity to gain knowledge in all areas of bar supervision
• Ensure all tables receive their drinks and food as requested
• Maintain the cleanliness of all equipment used during shifts
• Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
• Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
• Comply with Company Health and Safety, and Fire Regulations and procedures
• Adhere to the Company disciplinary policy when necessary
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Waiter / Waitress serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its properties. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Schedule:

Full-time
Brand: Waldorf Astoria Hotels & Resorts