Waiter/Waitress - In Room Dining

Accor; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Zimmerservice-Mitarbeiter, der für die Annahme und Lieferung von Speisen und Getränken verantwortlich ist. In dieser Rolle sind Sie das Bindeglied zwischen Küche und Gästen und sorgen dafür, dass alle Bestellungen pünktlich und in einwandfreier Qualität ankommen. Wenn Sie eine Leidenschaft für Kundenservice haben und gerne in einem dynamischen Umfeld arbeiten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das die warme Gastfreundschaft und den Luxus eines erstklassigen Resorts verkörpert.

Qualifications

• Erfahrung im Food Service, idealerweise im Zimmerservice.
• Starke Kundenservice- und Kommunikationsfähigkeiten.

Responsibilities

• Bestellungen von Speisen und Getränken von Gästen entgegennehmen.
• Speisen und Getränke zügig und korrekt an die Gäste liefern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Flexibilität

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club, and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

1. Take food and beverage orders from guests via phone or in person.
2. Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation.
3. Set up and clear dining areas in guest rooms, ensuring cleanliness.
4. Handle guest complaints or special requests professionally.
5. Maintain knowledge of the menu, including specials and dietary needs.
6. Process guest payments and handle transactions (cash/credit card).
7. Coordinate with kitchen staff to ensure timely delivery of orders.
8. Ensure proper setup of trays, carts, and room service equipment.
9. Restock and replenish room service items as needed.
10. Maintain cleanliness and organization in the room service area.
11. Assist with preparing condiments, utensils, and beverages for service.
12. Ensure guests are satisfied and encourage feedback.
13. Uphold hotel safety, hygiene, and food safety standards.

Qualifications

Required Skills & Qualifications:

• Prior experience in food service (room service experience preferred).
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management abilities.
• Flexibility to work nights, weekends, and holidays.

Physical Requirements:

• Ability to lift trays and equipment (up to 25 pounds).
• Ability to stand and walk for extended periods.