Waiter/Waitress - In Room Dining

Accor; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent 5-star beachfront resort in Dubai is seeking dedicated Room Service staff to provide exceptional food and beverage services. Responsibilities include taking orders, delivering items, and ensuring guest satisfaction while maintaining hotel standards. Ideal candidates will have prior food service experience, strong customer service skills, and the ability to work in a dynamic environment.

Qualifications

• Prior experience in food service, preferably room service.
• Strong customer service and communication skills required.
• Ability to work under pressure in fast-paced environments.

Responsibilities

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly and accurately.
• Handle guest complaints or special requests professionally.

Skills

Customer service

Communication

Organizational skills

Time-management

Job description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Take food and beverage orders from guests via phone or in person.
• Deliver food and beverages to guest rooms promptly, ensuring accuracy and presentation.
• Set up and clear dining areas in guest rooms, ensuring cleanliness.
• Handle guest complaints or special requests professionally.
• Maintain knowledge of the menu, including specials and dietary needs.
• Process guest payments and handle transactions (cash/credit card).
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Ensure proper setup of trays, carts, and room service equipment.
• Restock and replenish room service items as needed.
• Maintain cleanliness and organization in the room service area.
• Assist with preparing condiments, utensils, and beverages for service.
• Ensure guests are satisfied and encourage feedback.
• Uphold hotel safety, hygiene, and food safety standards.

Qualifications

Required Skills & Qualifications:

• Prior experience in food service (room service experience preferred).
• Strong customer service and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food and beverage offerings.
• Professional appearance and demeanor.
• Strong organizational and time-management abilities.
• Flexibility to work nights, weekends, and holidays.

Physical Requirements:

• Ability to lift trays and equipment (up to 25 pounds).
• Ability to stand and walk for extended periods.

About the company

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