Waiter/Waitress - All Day Dining

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in downtown Dubai is seeking a food and beverage server to provide excellent service while ensuring guest satisfaction. The role involves a range of responsibilities from menu knowledge to guest interaction, in a vibrant location near iconic attractions like Burj Khalifa and The Dubai Mall.

Qualifications

• Flexibility to respond to different work situations.
• Good communication skills.
• Ability to multitask and work under pressure.

Responsibilities

• Serve food and beverage to guests according to service standards.
• Maintain knowledge of the restaurant menu and daily specials.
• Anticipate guests' needs and service accordingly.

Skills

Flexibility

Multitasking

Communication skills

Ability to work under pressure

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriates garnishes
• Anticipate and service of guests' requirements at all times
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Qualifications

• Flexibility to respond to a range of different work situations
• Must have the ability to multi Task
• Good communication skills
• Ability to work under pressure

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.