Waiter / Waitress

Amman Rotana; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A high-end hospitality establishment in Fujairah seeks dynamic Waiters/Waitresses to provide exceptional dining experiences. Responsibilities include serving food and beverages, monitoring quality, and maintaining hygiene standards. Ideal candidates should have a diploma in hospitality, prior experience in high-volume restaurants, and strong customer service skills. Join the team to thrive in a vibrant environment and advance your career!

Qualifications

• Previous experience as a Waiter/Waitress in a high-volume restaurant is necessary.
• Good command of English required.

Responsibilities

• Serve food and beverages according to the hotel’s performance standards.
• Greet and seat customers and serve them professionally.
• Monitor the quality of food & beverages served.
• Attend to customer complaints and queries.

Skills

Guest service

Interpersonal skills

Attention to detail

Upselling techniques

Education

Diploma or degree in hospitality

Job description

Job Description

We are currently looking for dynamic, self-motivated Food & Beverage professionals who want to advance their careers.

Responsibilities

As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit is a memorable dining experience. Your key responsibilities include:

• Performing all necessary tasks to serve food and beverages according to the hotel’s performance standards
• Greeting and seating customers, serving them professionally, discreetly, and personally
• Gaining in-depth knowledge of the food and beverage menu to assist and advise guests
• Consistently monitoring the quality of food & beverages served
• Practicing good customer relations and satisfactorily attending to customer complaints and queries
• Maintaining hygiene and cleanliness standards in the outlet and the upkeep of all service equipment
• Preparing all service-related tasks before, during, and after service (mis-en-place and mis-en-scène)
• Ensuring minimal wastage, breakage, and spoilage
• Actively using upselling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

Ideally, you should have a diploma or degree in hospitality or vocational training in food & beverage, with previous experience as a Waiter / Waitress in a high-volume restaurant. Good command of English and additional skills such as guest service and interpersonal skills are essential.

Knowledge & Competencies

The ideal candidate will be hands-on, passionate about people and service, with a positive and pleasant attitude. You will thrive in a busy environment, stay calm under pressure, and have attention to detail. The following competencies are desirable:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job

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