Waiter / Waitress

Fujairah Rotana Resort & Spa; Fujairah City; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dynamic Food & Beverage professionals to join their team as Waiters/Waitresses. In this role, you will be responsible for delivering exceptional service that ensures guests have a memorable dining experience. Your responsibilities will include greeting customers, serving food and beverages, and maintaining high hygiene standards. The ideal candidate will possess a passion for service and thrive in a fast-paced environment. Join this vibrant team and take your career to the next level in a supportive and engaging workplace.

Qualifications

• Previous experience as a Waiter/Waitress in a high-volume restaurant.
• Good command of English and strong guest service skills.

Responsibilities

• Provide professional service to guests for a memorable dining experience.
• Maintain hygiene standards and prepare for service efficiently.
• Use up-selling techniques to enhance guest satisfaction and revenue.

Skills

Guest Service

Interpersonal Skills

Adaptability

Attention to Detail

Education

Diploma in Hospitality

Vocational Training in Food & Beverage

Job description

Job Description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Your role will include key responsibilities such as:

1. Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
2. Greet and seat customers and serve them in a professional, discreet, and personalized way.
3. Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
4. Consistently monitor the quality of food & beverage being served.
5. Practice good customer relations and attend to customer complaints/queries satisfactorily.
6. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
7. Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
8. Ensure minimum wastage, breakage, and spoilage.
9. Actively use up-selling techniques to exceed guest expectations and increase revenue.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to detail, and should possess the following competencies:

1. Adaptability
2. Customer Focus
3. Recognizing Differences
4. Taking Responsibility
5. Teamwork
6. Understanding the Job

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