Waiter, Waitress

SWISSOTEL; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Waiter/Waitress to deliver exceptional service and cuisine. In this role, you will ensure that every guest's dining experience is memorable by providing professional and personalized service. You will have the opportunity to develop your talents within a globally recognized brand while participating in meaningful corporate social responsibility activities. This is a fantastic chance to be part of a dynamic team in a fast-paced environment, where your contributions will truly make a difference. If you have a passion for hospitality and a commitment to excellence, this role is perfect for you.

Benefits

Employee benefit card with discounted rates

Learning programs through Academies

Career development opportunities

Corporate Social Responsibility activities

Qualifications

• Previous experience in the hospitality industry is preferred.
• Strong interpersonal and problem-solving abilities are essential.

Responsibilities

• Provide professional service to guests, ensuring a memorable dining experience.
• Monitor quality of food & beverage and maintain hygiene standards.

Skills

Interpersonal Skills

Problem-Solving Abilities

Ability to Work Under Pressure

Teamwork

Customer Service

Additional Language Skills

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As a Waiter/Waitress, you are responsible for the exceptional service and cuisine that are hallmarks of our food & beverage experience. You will provide professional service to our Guests, ensuring their restaurant visit becomes a memorable dining experience.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints/queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place)
• Ensure minimum wastage, breakage, and spoilage
• Actively use up-selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests and employees' health and safety, as well as protect and conserve the environment

Qualifications

Your experience and skills include:

• Previous experience in the hospitality industry is preferred
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Additional language skills such as Arabic, French, Russian, etc. are an asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps