Waiter, Waitress

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

As a Waiter/Waitress, you are responsible for the exceptional service and cuisine that are hallmarks of our food & beverage experience. You will provide professional service to our Guests, ensuring their restaurant visit becomes a memorable dining experience.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and provide advice to Guests
• Consistently monitor quality of Food & Beverage being served
• Practice good customer relations and attend to customer complaints/queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment
• Responsible for all service preparations before, during & after the service (mis-en-place)
• Ensure minimum wastage, breakage, and spoilage
• Actively use up-selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests and employees' health and safety, as well as protect and conserve the environment

Qualifications

Your experience and skills include:

• Previous experience in the hospitality industry is preferred
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Additional language skills such as Arabic, French, Russian, etc. are an asset

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps