Waiter/Waitress

Swissôtel Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality brand in Dubai is looking for a dedicated Waiter/Waitress to provide exceptional service in a fast-paced environment. Candidates should have experience in the hospitality industry, strong interpersonal skills, and the ability to remain calm under pressure. This role offers a unique opportunity for development and to be part of a diverse team committed to outstanding service.

Benefits

Employee benefit card offering discounted rates worldwide

Learning programs through our Academies

Opportunity for talent development

Contribute to Corporate Social Responsibility activities

Qualifications

• Previous experience in hospitality industry is preferred.
• Ability to work well under pressure in a fast-paced environment.
• Additional language skills such as Arabic, French, Russian are an asset.

Responsibilities

• Perform all necessary tasks to service Food & Beverage according to the standard.
• Greet & seat customers and serve them professionally.
• Monitor the quality of Food & Beverage being served.

Skills

Interpersonal skills

Problem-solving abilities

Reliability

Teamwork

Attention to guest needs

Job description

Overview

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property in Deira, Dubai. Catering for both business and leisure guests, the hotel is linked to Al Ghurair Shopping Centre and is accessible via Dubai Metro and a short drive from Dubai International Airport.

Job Title: Waiter/Waitress

What’s In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to contribute to Corporate Social Responsibility activities

What You Will Be Doing

• Perform all necessary tasks to service Food & Beverage according to the standard of the hotel's performance manual
• Greet & seat customers and serve them in a professional, discreet & personalized way
• Acquire in-depth knowledge of the Food & Beverage menu of the assigned outlet to assist and advise Guests
• Consistently monitor the quality of Food & Beverage being served
• Maintain good customer relations and address customer complaints/queries satisfactorily
• Maintain hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Prepare for service before, during & after service (mis-en-place)
• Ensure minimum wastage, breakage and spoilage
• Use up-selling techniques to exceed Guest expectations and increase revenue
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, and to conserve the environment

Qualifications

Your experience and skills include:

• Previous experience in hospitality industry is preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Additional language skills such as Arabic, French, Russian etc. are an asset

Physical Aspects of Position

• Constant standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa Requirements

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from their place of origin.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Guided by our purpose “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.” we empower every team member to bring their passion and creativity to life. At Accor, hospitality is a work of heart. We foster a diverse and inclusive workplace that values the contribution of each team member and are committed to ethics, responsible tourism, sustainable development, community outreach, and inclusion. Accor offers career advancement and professional development across the globe.

Joining the team allows you to be yourself, grow, and create your path. By joining Accor, your story is yours to write. Discover opportunities at Accor: https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITY IS A WORK OF HEART