Waiter/Waitress

Meliá Hotels International; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai seeks a dedicated Waiter to provide exceptional service in a fast-paced environment. Responsibilities include seamless dining service, maintaining knowledge of menus, and ensuring a welcoming atmosphere. The ideal candidate should possess strong communication skills, organizational abilities, and relevant experience.

Qualifications

• 1-3 years of experience in a similar role.
• High School Degree or equivalent required.
• Hands-on experience with cash registers and ordering systems.

Responsibilities

• Work as part of a team to ensure timely service.
• Maintain knowledge of the services and facilities provided by the hotel.
• Complete closing duties including cleaning and restocking.

Skills

Organizational skills

Multitasking

Active listening

Effective communication

Customer attentiveness

Education

High School Degree or Equivalent

Tools

Cash registers

Ordering systems

Job description

We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you're looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.

At Melia Desert Palm, a member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1

The Waiter is responsible for the following tasks and others assigned by their departments as necessary:

• To work as a team with colleagues in all departments to ensure timely service and smooth operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operations, personal discipline, and grooming.
• Offer a consistently warm, professional welcome and farewell to guests and clients, maintaining impeccable posture and presentation at all times.
• Have the bill ready when requested and strictly follow procedures for collecting payment for restaurant bills.
• Check out with your Supervisor before leaving your station or floor.
• Complete closing duties, including storing all reusable goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklists.
• Have full knowledge of the services and facilities provided by the hotel to answer guest questions.
• Follow all safety policies to ensure a safe work environment.
• Follow all reasonable work-related requests made by Supervisors or Managers outside normal duties to achieve guest satisfaction.
• Maintain your station according to standards at all times.
• Develop a complete knowledge of the menus.
• Learn and correctly use Point of Sale equipment and follow procedures.
• Maintain strict security measures when entering guest rooms to respect guest privacy.
• Participate in all training meetings to develop skills and increase guest satisfaction.
• Welcome and acknowledge guests according to company standards, communicate professionally, and answer phones appropriately.
• Carry out all instructions and tasks assigned by your immediate superior and other responsibilities as required.

Job Specifications:

• Must have at least 1-3 years of experience.
• High School Degree or Equivalent.
• Hands-on experience with cash registers and ordering systems.
• Attentiveness and patience for customers.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.